Ratings based on 979 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Nice quiet hotel
by A verified traveler
Posted 31 Dec 2024
love casey and steven at the lobby desk but everbody was nice we will be back
Comment from Hotel Management
2 Jan 2025 by Customer Service, Hotel Management
James, we’re delighted you loved your experience at Hyatt Place Mystic and appreciated the efforts of Casey and Steven. The entire team looks forward to welcoming you back!
by A verified traveler
Posted 31 Dec 2024
The room was large, and the free breakfast was very good.
Comment from Hotel Management
1 Jan 2025 by Customer Service, Hotel Management
Margot, we’re delighted you loved your experience at Hyatt Place Mystic. It's wonderful to hear you appreciated the spacious accommodations and enjoyed our complimentary breakfast. We're looking forward to welcoming you back on your next visit.
by A verified traveler from Lowell
Posted 31 Dec 2024
Nice place to stay. Close to tourist attractions
Comment from Hotel Management
1 Jan 2025 by Customer Service, Hotel Management
Robert, we’re delighted you loved your experience at Hyatt Place Mystic. It’s great to know our location worked well for your visit to nearby attractions. We hope to welcome you back soon!
by A verified traveler
Posted 30 Dec 2024
Excellent customer service
Comment from Hotel Management
1 Jan 2025 by Customer Service, Hotel Management
Anissa, we're delighted you loved your experience at Hyatt Place Mystic. Thank you for highlighting the excellent service!
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Customer Service, Hotel Management
Jack, thank you for sharing your rating. We're glad you had a positive experience at Hyatt Place Mystic. We look forward to welcoming you back soon!
by A verified traveler
Posted 29 Dec 2024
Rooms are nice however it smells like dog since it’s pet friendly and the floors were sticky and there was a lot of hair on the bathroom floor.
Comment from Hotel Management
30 Dec 2024 by Customer Service, Hotel Management
Nicolo, thank you for staying with us at Hyatt Place Mystic. We are delighted you found the rooms nice. Our team is committed to maintaining a clean and welcoming environment for all guests. Your observations have been noted, and we appreciate your feedback. We hope to have the pleasure of welcoming you back in the future.
by A verified traveler
Posted 26 Dec 2024
Very easy to get to right off 95. Close to aquarium, and short drive right into seaport area. Definitely will do the job. Also less then 20 min to Foxwoods.
Comment from Hotel Management
28 Dec 2024 by Customer Service, Hotel Management
Mike, it’s wonderful to hear that you found Hyatt Place Mystic conveniently located near popular attractions. We're delighted you had a great experience and look forward to welcoming you back soon.
by A verified traveler
Posted 26 Dec 2024
All was great but breakfast
Comment from Hotel Management
27 Dec 2024 by Customer Service, Hotel Management
Benyamin, thank you for staying with us at Hyatt Place Mystic. We're thrilled you enjoyed your stay overall. We appreciate your feedback on breakfast and will strive to make improvements. Looking forward to welcoming you back!
by A verified traveler
Posted 23 Dec 2024
Great location. Very clean
Comment from Hotel Management
24 Dec 2024 by Customer Service, Hotel Management
Constance, it's great to know you had a pleasant stay at Hyatt Place Mystic. The team is pleased that the location and cleanliness met your expectations. We're looking forward to welcoming you back.
