Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
The property as I said is average, nothing fancy about the place. The issue I have that my credit card was stolen in the room. The housekeeper don’t speak English and when I asked the front desk manager he said nothing was turned in even though I left the room no more than 2 minutes. By the time I went back in the room the housekeeper was already in there and said she found nothing. Safe to say I won’t be returning.
by A verified traveler from Hudson
Posted 22 Dec 2024
Very close to the Mystic Village.
Comment from Hotel Management
23 Dec 2024 by Wayne, Hotel Management
Thank You!Greetings from Holiday Inn Express!We hope this message finds you well and that you had a safe trip back home. We want to take a moment to thank you for choosing to stay with us during your recent visit to our hotel. It was a pleasure to have you as our guest, and we appreciate your business.We strive to provide our guests with the best possible experience during their stay, and we are delighted to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we hope that you felt comfortable and cared for during your stay.Your opinion and feedback are valuable to us and will help us to maintain and enhance the quality of our services as well as assist future guests in making their decision to stay with us.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Warm regards,Holiday Inn Express familyWayne VanderstreetGeneral Manager
by A verified traveler
Posted 22 Dec 2024
Loved the king size bed
Comment from Hotel Management
23 Dec 2024 by Wayne, Hotel Management
Thank You!Dear Mr. GualanoGreetings from Holiday Inn Express!We hope this message finds you well and that you had a safe trip back home. We want to take a moment to thank you for choosing to stay with us during your recent visit to our hotel. It was a pleasure to have you as our guest, and we appreciate your business.We strive to provide our guests with the best possible experience during their stay, and we are delighted to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we hope that you felt comfortable and cared for during your stay.Your opinion and feedback are valuable to us and will help us to maintain and enhance the quality of our services as well as assist future guests in making their decision to stay with us.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Warm regards,Holiday Inn Express familyWayne VanderstreetGeneral Manager
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Wayne, Hotel Management
Thank You!Dear Ms. JoannaGreetings from Holiday Inn Express!We hope this message finds you well and that you had a safe trip back home. We want to take a moment to thank you for choosing to stay with us during your recent visit to our hotel. It was a pleasure to have you as our guest, and we appreciate your business.We strive to provide our guests with the best possible experience during their stay, and we are delighted to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we hope that you felt comfortable and cared for during your stay.Your opinion and feedback are valuable to us and will help us to maintain and enhance the quality of our services as well as assist future guests in making their decision to stay with us.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Warm regards,Holiday Inn Express familyWayne VanderstreetGeneral Manager
by A verified traveler
Posted 21 Dec 2024
Friendly customer service. Clean rooms. Close to everything
Comment from Hotel Management
21 Dec 2024 by Wayne, Hotel Management
Thank You!Dear Ms. GosdaninaGreetings from Holiday Inn Express!We hope this message finds you well and that you had a safe trip back home. We want to take a moment to thank you for choosing to stay with us during your recent visit to our hotel. It was a pleasure to have you as our guest, and we appreciate your business.We strive to provide our guests with the best possible experience during their stay, and we are delighted to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we hope that you felt comfortable and cared for during your stay.Your opinion and feedback are valuable to us and will help us to maintain and enhance the quality of our services as well as assist future guests in making their decision to stay with us.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Warm regards,Holiday Inn Express familyWayne VanderstreetGeneral Manager
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Wayne, Hotel Management
Greetings from Holiday Inn Express!We hope this message finds you well and that you had a safe trip back home. We want to take a moment to thank you for choosing to stay with us during your recent visit to our hotel. It was a pleasure to have you as our guest, and we appreciate your business.We strive to provide our guests with the best possible experience during their stay, and we are delighted to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we hope that you felt comfortable and cared for during your stay.Your opinion and feedback are valuable to us and will help us to maintain and enhance the quality of our services as well as assist future guests in making their decision to stay with us.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Warm regards,Holiday Inn Express familyWayne VanderstreetGeneral Manager
by A verified traveler
Posted 9 Dec 2024
We really love staying here.But When driving in to park, when there aren't enough spaces in front you have to drive around the to the back parking lot. From the front it turns into a very small and bmnarroe and twisting road to the back upper lot. At night its almsot impossible to see where your driving because its not lit. The back lot which has alot of spaces has one lonely light pole way to the back that is never lit, At all! Its very dangerous to have no lighting in the back, not only because its hard to see whereyour going but because anyone can hide and jump you at any time. Last year it wasnt lit and this yesr a year later amd its still not working. We had to oark jn the back twice this weekend and it was completely dark except for the light from the neighboring Rio restaurant. PLEASE HAVE THEM REMEDY THAT ISSUE. It is a safety issue.
by A verified traveler
Posted 3 Dec 2024
The property was conveniently located. The inclusive breakfast was very average. The room, 124, was satisfactory although carpet was dingy. The pool was so so. The advertised hot tub was discontinued and a huge disappointment!! Mgmt response was bs and no effort to remedy was offered. Honesty once pawned is seldom redeemed. Definitely, a tarnish to brand name!
by A verified traveler
Posted 29 Nov 2024
Nice place to atop
Comment from Hotel Management
29 Nov 2024 by Wayne, Hotel Management
Thank You!Greetings from Holiday Inn Express!We hope this message finds you well and that you had a safe trip back home. We want to take a moment to thank you for choosing to stay with us during your recent visit to our hotel. It was a pleasure to have you as our guest, and we appreciate your business.We strive to provide our guests with the best possible experience during their stay, and we are delighted to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we hope that you felt comfortable and cared for during your stay.Your opinion and feedback are valuable to us and will help us to maintain and enhance the quality of our services as well as assist future guests in making their decision to stay with us.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Warm regards,Holiday Inn Express familyWayne VanderstreetGeneral Manager
by A verified traveler
Posted 28 Nov 2024
We had a wonderful time
Comment from Hotel Management
29 Nov 2024 by Wayne, Hotel Management
Thank You!Greetings from Holiday Inn Express!We hope this message finds you well and that you had a safe trip back home. We want to take a moment to thank you for choosing to stay with us during your recent visit to our hotel. It was a pleasure to have you as our guest, and we appreciate your business.We strive to provide our guests with the best possible experience during their stay, and we are delighted to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we hope that you felt comfortable and cared for during your stay.Your opinion and feedback are valuable to us and will help us to maintain and enhance the quality of our services as well as assist future guests in making their decision to stay with us.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Warm regards,Holiday Inn Express familyWayne VanderstreetGeneral Manager
