Ratings based on 22 Verified Reviews
3.8 Room cleanliness
3.2 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2023
restaurant was pretty good and the staff were very friendly
by A verified traveler
Posted 16 May 2022
Lack of basic amenities
by A verified traveler
Posted 11 Aug 2019 on Hotels
Comment from Hotel Management
25 Aug 2019 by mahesh, Hotel Management
Thank you for giving your review , your response is very important to us.
by A verified traveler
Posted 17 May 2019
Jal Mahal is a good property but the service from the Staff needs to improve. Reception - seemed like no one was bothered about the checkin. They seemed very busy muti tasking and not concentrating on one customer. Felt not valued and looked like they were doing a favor. Breakfast was not included in the package as orginally chosen on Expedia. To manually include that and tell me the additional charges, I had to wait forever. No one introduced the room to explain Wifi, TV settings, hot water etc. I had to follow up couple of times with the reception on the wifi password. AC kept fluctuating often. Post 9:00 PM, there was no support provided from the reception. Hand towels not provided. Restaurant - they give the menu but whatever I ordered was not available (Bar Menu). Food - starters were served before soup and we had to send it back. Items were missing from the order and we had to follow up. Late servicing and no one bothered to give the menu or check for order unless we called them. Breakfast - tea / coffee / fresh juice / few items under food was over and we waited forever for it to be filled and finally walked out it. Second day skipped breakfast even though we had paid for it. Overall, i was disappointed with the experience and I would not return to Jal Mahal.
by A verified traveler
Not a great experience
Posted 31 Dec 2018 on HotelsService was poor. I was charged for breakfast where my booking included it. When I asked hotel staff why I am charged for it they rudely said deal with expedia. I had checked the same thing while check-in they said its included. Most of the staff cannot speak english properly.
Rooms were not clean.
by A verified traveler
Posted 29 Dec 2018
Don’t be fooled by the pictures here! The quality of the facilities, furniture, linens were all sub par. The room/bathroom we got looked nothing like what is shown in the pictures.
by A verified traveler
Value for money
Posted 24 May 2018 on HotelsHotel was easy to find. We were traveling in a group of 8. Check-in was easy and fast. And Rooms size was above Average. Hotel was neat and clean and food was amazing. A little expensive but surely worth every penny. I would recommend this hotel in this budget as the best one.
Recommended
for Everyoneby A verified traveler from BLR
Good property, neatly maintained.
Posted 20 Oct 2016
Pros: Everything.
Cons: Nothing in specific.
Staff is very friendly. Rooms are clean and spacious.
by A verified traveler
Posted 14 Aug 2016 on Hotels
by Naveen from Bangalore
Posted 8 Aug 2016 on Hotels
Our stay was pleasant. Staff was polite and helpful. Very peaceful location. Room cleanliness needs improvement. Beds were not clean and were roaches in one of the rooms.
