Ratings based on 473 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
Location
by A verified traveler
Posted 7 Oct 2024
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by A verified traveler
Posted 4 Oct 2024
DO NOT STAY if you want hot shower. I booked 2nights family connecting suite for 5 of us, but we ran out of hot water after just two of us had showers. When I contacted the staff, we requested to change rooms or shower elsewhere, but we were told that all rooms were fully booked.
The only solution offered was to reboot the hot water system, and we were told we would have to wait 1.5 hours for it to reheat. I explained that we couldn't wait that long, as my boys were exhausted after a long day of hiking. The staff member told us she had done her best and wouldn't be able to call a plumber. We could only hope the hot water would work later. I had to keep my 8-year-old and 5-year-old entertained during this wait so they wouldn't fall asleep, covered in dirt from the day.
After 1.5 hours, the water was still only warm—not hot. By then, it was around 10 PM, and I couldn't wait any longer. I quickly showered my boys, but the water turned cold again before I could take my shower, forcing me to wash in cold water.
I asked for compensation for my bad experience, but none was offered. I then requested to check out the next day, and finally they agreed to refund me for the 2nd night.
Due to this bad experience, I had to cancel my plans for the next day to go home, as I didn’t want to risk another night w/o hot water.
by A verified traveler
Posted 30 Sep 2024
The room was clean, the bed was comfortable and the shower was OK although the bathroom was tiny and badly lacking in shelf space, nowhere much to put your toiletries.
We had a 3 night stay and the room was not serviced during that period, which was explained at check in. The yard needed some attention, a lot of potholes in the driveway.
by A verified traveler
Posted 16 Sep 2024
Nice and cosy
by A verified traveler
Posted 15 Sep 2024
Great location, was clean and friendly. Access to walking trail was perfect
by A verified traveler
Posted 12 Sep 2024
It was next to the savoy club where I had a turn on
by A verified traveler from Cranbourne North
Posted 1 Sep 2024
Clean, above average size room
by A verified traveler
Posted 27 Aug 2024
A very nice place to stay for a night or two.
by A verified traveler
Posted 8 Aug 2024
All good, as expected
