Ratings based on 982 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Floor unswept.
by A verified traveler
Posted 15 Nov 2024
It was close to the areas I wanted to visit
by A verified traveler
Posted 11 Nov 2024
The only concern I had there was not a full breakfast offered to guests
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 5 Nov 2024
Westgate Myrtle Beach was a perfect pick for our vacation based on oceanfront location. We stayed 2 nights and everything was great, aside from our unswept room floor. Upon check in, after 6pm, we were told that housekeeping services was not performed daily but can be requested. Saturday morning we explained to hotel staff that our room needed to be swept and mopped. My sisters brand new pair of white socks were filthy after she took them off before bed on Friday night. Front desk staff apologized for the uncleanliness and stated that housekeeping would take care of it. After returning to the hotel Saturday evening, our room floor had not been swept or mopped. So we stayed another night walking around the room with dirt and crumbs all over the floor from the previous guest, apparently. It was extremely annoying hearing crumbled whatever under the bottom of my house shoes, especially knowing it came from previous guests. I tried not to let that disturb my stay but it did. As friendly and as the staff were, I don’t think I’ll stay at this property again because of the lack of care, concern and respect of my requests. We shouldn’t have had to stay 2 nights in the previous guests filth. That was extremely unsanitary. Please do better bc the next guest may not be as professional as I am.
Comment from Hotel Management
6 Nov 2024 by Social Media Support , Hotel Management
Hi Carman!Thank you for your feedback on the Westgate Myrtle Beach Resort. We are so sorry that you experienced these issues with the cleanliness of your room. Our housekeeping team is there to ensure that each unit is spotless and ready for our guest’s arrival and we're very sorry that fell short on our end. We would like to apologize for any inconvenience you endured during your stay. We truly hope for another chance to impress you in the future and restore your faith in Westgate Resorts! Best Wishes, Social Media Support
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Social Media Support , Hotel Management
Hi Larry! Thank you for the kind rating. We’re so happy your visit at the Westgate Myrtle Beach Resort went well. We look forward to hosting you again! Best Wishes, Social Media Support
by A verified traveler
Posted 1 Nov 2024
The view of the ocean from our room was very nice. The facility itself was outdated, the balcony dividers were inadequate to stop noise from next door.
Comment from Hotel Management
4 Nov 2024 by Social Media Support , Hotel Management
Hi Carol!We sincerely apologize for the inconveniences you experienced during your stay. We're glad you enjoyed the beautiful ocean view, but we're sorry to hear about the noise issues and the condition of the facility this is not the standard of our Resort. We look forward to hosting you again.Best Wishes, Social Media Support
by A verified traveler
Posted 31 Oct 2024
Staff was great. There was a view and noise problem with our first room and Angelina upgraded us to the perfect room.
Awesome stay.
Comment from Hotel Management
4 Nov 2024 by Social Media Support , Hotel Management
Hi Tony!We’re thrilled to hear that you had an awesome stay and that Angelina was able to upgrade you to the perfect room. We apologize for the initial view and noise issues, but we're glad you enjoyed your time with us. We can’t wait to welcome you back for another fantastic experience!Best Wishes, Social Media Support
by A verified traveler from Northglenn
Posted 29 Oct 2024
It was our first time there and they upgrade our room to the oceanview for free! What I didn't like was that most outlets was not plug ables. But all in all our stay was great!
Comment from Hotel Management
29 Oct 2024 by Social Media Support , Hotel Management
Hi Touy! We appreciate your rating on the Westgate Palace. We are so glad to know you had a great stay and that your vacation exceeded your expectations. We hope to welcome you back in the very near future. Best Wishes, Social Media Support
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Social Media Support , Hotel Management
Hi Carla! Thank you for choosing the Westgate Myrtle Beach Resort! We appreciate you taking a moment to rate your stay. We are glad it was excellent. Best Wishes, Social Media Support
