Ratings based on 588 Verified Reviews
3.1 Room cleanliness
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
I loved it I gotta book there again
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Hello Ladavias,We're thrilled to hear that you enjoyed your stay with us! Looking forward to welcoming you back in the future for another great experience!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Otis,We regret to hear that your experience fell short of expectations. Please feel free to reach out to us directly with any specific feedback you would like to share so we can address any issues. We hope to have the opportunity to welcome you back in the future for an improved stay.
by A verified traveler
Posted 31 Oct 2024
Comfortable, right on the beach. Didn’t use amenities but good value
Comment from Hotel Management
1 Nov 2024 by Jacqui, Hotel Management
Tom, Thank you for taking time to review your stay with us. We're glad you enjoyed your accommodations and hope to see you again!
by A verified traveler
Posted 25 Oct 2024
I booked a colleague into this hotel through Expedia. Upon arrival, my colleague discovered deplorable conditions at the facility and the room was untenable. He promptly returned the keys and informed the front desk. Front desk person was nice and made no attempt to resist the cancellation of the 2 night’s stay.
Hotel was to refund the booking and never did.
BEWARE
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Robert,We apologize for any inconvenience experienced during your stay. We recommend reaching out to the hotel management directly to address any concerns regarding the refund process. Thank you for sharing your feedback, we value all guest experiences.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Manager, Hotel Management
Hello William,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly with any specific feedback you may have so we can address any concerns you encountered during your stay.
by A verified traveler
Posted 14 Oct 2024
I booked the stay through Expedia, the information on the "resort" stated there was a restaurant and a bar on site. This was part of the reason I chose this hotel (not a resort). Only if you go to the website does it say the restaurant (which while looking through the closed windows looked like a snack bar) does it say seasonal. The "bar" a few chairs and a bar on the deck was closed most of the time we were there. I understand being ON the beach there will be wear and tear from the elements, there were broken parts of the building, and inside the building also had damage haphazardly repaired. The front desk clerk was abrupt and could have been more helpful. I asked about beach chairs. No there aren't any. Can I take a pool lounger to the beach. NO. You have a deposit, I can give you another deposit. I'm staying until Monday. No. I said if I buy a chair at a local store, I can't bring it on the plane it would cost more to check it than the cost of the chair. Sorry, no. Maybe you should go buy one. What, and then when I leave it here in the room you get to collect a brand new chair? (I didn't say that last part). Apparently asking about it annoyed her as my next interaction with her (day shift Friday and Saturday) when I asked if there were pool towels. The response I received was yes. That was it, nothing more. I then asked where they were. I received, I have them. Nothing more. Um, can I have two? Annoyed look and she went and got them.
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Janice, We apologize for any inconvenience you experienced during your recent stay. We appreciate your feedback regarding our amenities and staff, as it helps us to improve our services. Please know that we take all guest comments seriously and will address these issues with our team. Thank you for bringing this to our attention.
by A verified traveler
Posted 13 Oct 2024
Nice for the price and super quiet but it smells like weed everywhere on the property.
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Morrissa, We appreciate your feedback regarding our reasonable rates and tranquil ambiance. We always strive to provide a comfortable environment for all guests. Should you have any concerns, we recommend reaching out directly to our management team for further assistance. Thank you for choosing to stay with us.
by A verified traveler
Posted 13 Oct 2024
While my husband and I stayed at Suns and Sands we had the best time. We will return at that same hotel soon.
Thanks for a great trip
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Anisha,We are thrilled to hear that you enjoyed your stay at Suns and Sands! We look forward to welcoming you back in the near future for another wonderful experience.
by A verified traveler
Posted 13 Oct 2024
People were friendly. Me and my wife went and there is only room service once every 3 days. They leave a broom and dust pan in each room to clean up sand. We stayed on the 11th floor the first night and 12th the second, neither rooms balcony porch light worked. Overall 4/5
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Cody,Thank you for sharing your experience with us. We appreciate your kind words about our staff. Regarding housekeeping frequency, we offer additional services upon request. We apologize for any inconvenience with the balcony lights; we will look into this matter for future improvements. We hope to welcome you back soon for an even better stay.
by A verified traveler
Posted 11 Oct 2024
Great view of the ocean-under construction which was not communicated before booking. New bathroom but very poor lighting-lamp holders were rusty-ironing board was rusty??Saw a few bugs running around in the bathroom.When I asked questions at the front desk local things-some of the staff couldn’t answer the questions stating they didn’t live near the hotel. Asked to use their fax to send one page and was told it was broken.
Comment from Hotel Management
13 Oct 2024 by Manager, Hotel Management
Hello Theresa,We apologize for any inconvenience you may have experienced during your stay at our hotel. Your feedback will be shared with the appropriate departments for further review and improvement. If you have any further concerns, please feel free to reach out to our management team directly for assistance.
