Ratings based on 498 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Brand Experience Team, Hotel Management
Hi Carla, Thank you for the 5-star rating! Natalie #Team6
by A verified traveler
Posted 17 Oct 2024
Excellent customer service 24/7. Perfect location, close to everything. Would definitely recommend
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Brand Experience Team, Hotel Management
Hi Mario, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 10 Oct 2024
Locals welcome
Comment from Hotel Management
10 Oct 2024 by Brand Experience Team, Hotel Management
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Natalie #Team6
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 13 Sep 2024
This was an awful place to stay..We have stayed here before and never had this experience. At check in we were assigned the wrong room. We'd booked a single room and was assigned a double room in which we were charged more for it. Online booking was supposed to be cheaper at check in. Secondly, once we went in the room we noticed that one of the beds was a pullup, instead of being replaced with clean linen. The room smelled awful! My wife done a ,thorough, cleaning & we ,still, noticed a smell as if pets was in the room for a long time. When I addressed the issues at the front desk I was told the previous guest had pets and stayed for 2 months before us...The room wasn't cleaned properly. The floor wasn't swept & mopped. My wife swept & mopped the floor ,because we didn't trust the staff to clean our room. It wasn't cleaned prior to check in...This was a horrible experience! We have stayed here several times before and never experienced anything of that nature before..Housekeepers suppose to do their job to the best of their ability to satisfy the customers the "correct way." More importantly, inspectors fail to do their jobs as well! This is bad business! VERY DISAPPOINTING!!!!
Comment from Hotel Management
16 Sep 2024 by Brand Experience Team, Hotel Management
Hi Evans, We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust. Natalie #team6
by A verified traveler
Posted 5 Sep 2024
Elevator doesn’t work properly! Very unsafe
by A verified traveler
Posted 3 Sep 2024
This hotel had a great location it was minutes from the beach and other fun activities. Didn’t have to worry about parking and it was dog friendly.
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Brand Experience Team, Hotel Management
Hi Jacaranda, Thank you for your rating. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would appreciate hearing more about your stay so we can address any concerns you may have had. Please feel free to reach out to us. Natalie #team6
by A verified traveler
Posted 1 Sep 2024
everything in bad condition
Comment from Hotel Management
10 Sep 2024 by Brand Experience Team, Hotel Management
Hi Desiree, Thank you for taking the time to share your feedback with us. Your comments are highly valued, and we are genuinely sorry to learn that your recent experience was not as positive as we would have liked. Your comments help us identify areas for improvement, and we are committed to using them constructively. If there are specific details about your stay that you believe we could have handled better, please do not hesitate to reach out to us to further discuss your experience. Natalie #team6
