Ratings based on 1,070 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
La alberca no esta ahi no me gustó
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 1 Jan 2025
We usually stay at the Hilton but wanted to try Royale Palms this time. I have to say that overall, the property was quiet and for the most part, clean. Our room was a little disappointing. The shower in the bathroom was very old (definitely not accommodating to an older person), the sheets on the bed felt like sandpaper and one of the pillows smelt sweaty from a previous guest, and although not a big concern but still noted, the TV was very small. I really expected more.
by A verified traveler
Posted 29 Dec 2024
My stay was amazing. The condo was clean and nice! The staff was professional and nice!!
Comment from Hotel Management
31 Dec 2024 by Guest Services Associate, Hilton Royale Palms, Hotel Management
We are elated to receive your excellent feedback! Knowing that our team made your stay enjoyable is incredibly rewarding. Their commitment to providing warm and attentive service is at the core of what we do, and your appreciation means so much to us. We eagerly look forward to your next visit!Regards, Guest Services Associate, Hilton Royale Palms
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Guest Services Associate, Hilton Royale Palms, Hotel Management
We are profoundly grateful for your remarkable rating! Your 5-star feedback is a badge of honor for our persistent efforts to deliver outstanding service. Your satisfaction is our inspiration, and knowing we've met your expectations brings us immense joy. We are eager for your next visit, determined to make it even more unforgettable and rewarding.Regards, Guest Services Associate, Hilton Royale Palms
by A verified traveler
Posted 17 Dec 2024
i always love staying at the royale. this time was a little frustrating. I was first assigned a room where hardly nothing work , like the oven, internet and many more appliances. Shotout to the maintenance guy and the guy that worked the front desk at nite. for getting me set up in an amazing condo. It all worked out.
Comment from Hotel Management
17 Dec 2024 by Guest Services Associate, Hilton Royale Palms, Hotel Management
We appreciate your fantastic rating! It's fantastic to hear that you had a memorable stay, especially appreciating our great location. Providing a convenient and desirable setting for our guests is a top priority, and we're thrilled that you enjoyed it. Thank you once again, and we look forward to welcoming you back to our prime location on your next visit.Regards, Guest Services Associate, Hilton Royale Palms
by A verified traveler
Posted 15 Dec 2024
The concierge was very helpful & we liked the shuttle.
Comment from Hotel Management
17 Dec 2024 by Guest Services Associate, Hilton Royale Palms, Hotel Management
Thank you for your excellent rating! We're thrilled to hear that you enjoyed your stay, and our location played a significant role in your experience. Providing a great location is just as important to us as delivering exceptional service, and we're delighted that you appreciated it. We look forward to hosting you again soon and offering you the convenience of our prime location.Regards, Guest Services Associate, Hilton Royale Palms
by A verified traveler
Posted 7 Dec 2024
Wow!! What a stay!! We had so much room and it was beautiful!! The views were stunning! The beach is right there! The property is amazing! I definitely plan to stay here again!!!
Comment from Hotel Management
8 Dec 2024 by Guest Services Associate, Hotel Management
Thank you for your marvelous evaluation of your time with us. Your kind words about the quality of your accommodations and the exceptional service from our staff are truly appreciated. Our goal is to provide exceptional service to meet the needs of our guests, and it is always a pleasure to receive confirmation that we have achieved this. We will make sure to give recognition to all team members who played a role in ensuring your seamless experience. We are looking forward to the privilege of welcoming you back many times in the future.Regards, Guest Services Associate, Hilton Royale Palms
by A verified traveler
Posted 4 Dec 2024
On arrival my 1st room the tv and internet didn’t work. It took 3.5 hours and 2 trips to the front desk from the 15th floor for them to give me another room. Also the 2nd room the internet didn’t work as well. The only contact I have has been with Expedia. Expedia did what they could to solve the issues. I know for sure that even Expedia could not get in touch with a member of management for a few days. I was told by Expedia that the Hilton would reach out to me through email but I still haven’t heard anything from them. Today is December 4 and I checked out of my room the day after Thanksgiving. I would never stay at this location ever again.
Comment from Hotel Management
8 Dec 2024 by Guest Services Associate, Hotel Management
I am saddened to learn that your experience with us was not the memorable one we intended. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. To ensure every stay is exceptional, our hotel management will perform a thorough assessment of your comments. I apologize for any inconvenience or disappointment you experienced during your stay. I hope you will give us another opportunity to deliver the unforgettable experience we are dedicated to providing.Regards, Guest Services Associate, Hilton Royale Palms
by A verified traveler
Posted 21 Nov 2024
I really enjoy my stay every time I stay here.
Comment from Hotel Management
30 Nov 2024 by Guest Services Associate, Hilton Royale Palms, Hotel Management
Thank you for your splendid rating of our property. We're overjoyed to hear you value the high-quality service and products we strive to deliver. Our team works diligently in ensuring our guests receive the most attentive and high-standard service - I'm thrilled they succeeded in meeting your needs. Your fantastic rating will be shared with them with much delight. Your high opinion of us is greatly appreciated, and once again, your fabulous review brightens our day. We can't wait for the chance to welcome you back home soon!Regards, Guest Services Associate, Hilton Royale Palms
