Ratings based on 836 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
The staff was extremely rude and unprofessional. We arrived at the condo and it was completely unsanitary. We contacted the property manager and he was rude and basically said it was on Expedia. After talking to him further, he said they would provide a full refund but that Expedia needed to be the one to contact them.
Expedia tried to contact them on my behalf and they wouldn't respond. I'm still working work Expedia and hope they will provide a refund for our inconvenience.
Comment from Hotel Management
10 Jun 2024 by Distribution Team, Hotel Management
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.
by A verified traveler
Posted 7 Apr 2024 on Hotels
Comment from Hotel Management
9 Apr 2024 by ND, Hotel Management
Thanks for staying with us. We appreciate your positive feedback.
by A verified traveler
Posted 2 Aug 2023
by A verified traveler
Posted 21 Jul 2023 on Orbitz
The condo set up is nice. Our condo was covered in black hair, my son’s comforter had a white substance on it that looked suspicious and unwashed. The neighbors were doing drugs and it was blowing into our condos vent system. Some guy was asking my daughter weird questions at the pool. Security was horrible. People were inconsiderate of children being in the pool and smoking, doing drugs there, when none was allowed. The out door halls were full of trash and someone had a car hood on the 3rd floor?!?. This place is over priced compared to other condos in the area that have way more amenities.
by A verified traveler
Posted 3 Jul 2023
Customer service is not professional, was looking more than 1 hours to find a building, finally the third times reach customer service the building number was provided incorrectly, inside the room the front door luck was missing, toilets out of order, room is very poor quality and doesn’t cost this money I paid. Don’t recommend anyone
by A verified traveler
Good
Posted 22 May 2023 on HotelsVilla was really nice. Master bedroom vent barely worked. Very little cold air came out of vent.
by A verified traveler
Posted 12 Apr 2023
This place is disgusting. We had a late check in so we had to stay 2 nighy but i demanded a refund the next day and we left. There is MOLD in the units dirty q tips and toilet paper on the floors. The dishwashers have dirty dishes that smelled like they hed been in there a month. Do not waste your money. Absolutly the worst place ever to stay. And to top it off i had to fight to get my money back. Absolutely the absolute worst place on the face of the earth. Also staff has nerve to say "well good luck finding a new place".....less then 5 min we had a new 2 bedroom ocean front room booked for cheaper then this nightmare. Stay away from this place at all cost.
by A verified traveler
Posted 15 Nov 2022 on Hotels
by A verified traveler
Posted 14 Nov 2022 on Hotels
by A verified traveler
Posted 7 Sep 2022
Close to the pool.. Did not like the fact that the check in closed at 5:00 PM. Did not like that no maid service at all.
