Ratings based on 1,707 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Enjoyed my stay thank you
Comment from Hotel Management
20 Nov 2024 by Distribution Team , Hotel Management
Thanks for staying with us. We appreciate your positive feedback!
by A verified traveler
Posted 18 Nov 2024
There was a plunger in my bathroom. The paint was falling off. The carpets had not been vacuumed. The sliding glass door would not slide. The cieling tiles were failing. The elevators didn't work. The pop machine were marked incorrectly. The front desk had no time for you at check out or any time other than check in. The welcome packet was all about selling a time share. The hot tub had black stuff floating in it. The gift shop was half illuminated. There was a couch outside on the second floor balcony upright reminded me of hangover with the mattress. This hotel needs to close down and revamp. Totally unacceptable. I would not stay here again nor recommend to any one.
Comment from Hotel Management
18 Nov 2024 by Distribution Team, Hotel Management
Thank you for sharing your feedback with us. We sincerely apologize for the multiple issues you encountered during your stay. Your experience is certainly not reflective of the standards we strive to maintain.We are addressing each of the concerns you raised with our management and maintenance teams to ensure they are resolved promptly. Specifically, we will be investigating the cleanliness of the property, the condition of the facilities, and the customer service experience at the front desk.We understand your frustration and disappointment, and we deeply regret that we did not meet your expectations. We hope you will give us another opportunity in the future to provide you with a significantly improved experience. If you have any further questions or require assistance, please do not hesitate to reach out.Thank you for your valuable feedback.
by A verified traveler
Posted 13 Nov 2024
Good place for relaxing
Comment from Hotel Management
13 Nov 2024 by Distribution Team, Hotel Management
Thanks for staying with us. We appreciate your positive feedback!
by A verified traveler from Laurinburg
Posted 10 Nov 2024
I like the customer service that was given. The rooms was clean.
Comment from Hotel Management
10 Nov 2024 by JB Lydon, Hotel Management
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!
by A verified traveler
Posted 8 Nov 2024
Property is average for the area, older hotel with scuffs on furniture and walls, with stains on the carpet. A lot of dust could be openly seen behind the beds, as if no cleaning had ever been done there. Boards underneath the mattresses were not in place, sticking out, and had to be repositioned. Calls were made three days in a row asking for clean towels and toilet paper, which never arrived. We ended up having to take some toilet paper rolls off a cleaning cart in the hallway. Views are spectacular, ruined only by the constant smell of marijuana and cigarettes coming from other balconies.
Comment from Hotel Management
9 Nov 2024 by Distribution Team , Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 7 Nov 2024
Great stay as always. This is the best location on the beach. Not too crowded and plenty of amenities and restaurants. Clean room with the best views.
Comment from Hotel Management
7 Nov 2024 by Distribution Team, Hotel Management
Thanks for staying with us. We appreciate your positive feedback!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Distribution Team, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Distribution Team, Hotel Management
Thanks for staying with us. We appreciate your positive feedback!
by A verified traveler
Posted 28 Oct 2024
DS
Comment from Hotel Management
28 Oct 2024 by Distribution Team, Hotel Management
Thanks for staying with us. We appreciate your positive feedback!
by A verified traveler
Posted 26 Oct 2024
Needs updating good to see the renkvations would return for a renovated room ocean front not view.
Comment from Hotel Management
26 Oct 2024 by JB Lydon, Hotel Management
Thank you for your review and feedback! We are happy to hear that you enjoyed your stay with us and we hope that you will stay with us again!
