Ratings based on 993 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Megan! We hope to host you again in the future!
by A verified traveler
Posted 11 Nov 2024
Liked the space and the Kitchen, like the upgrade on the back splash. Like the floors good for our little furry ones. Pillow needs upgrades, not so comfortable or bring your own pillow, deck could use a small table so I can put down my book or glass of water. Frying pan need replacement, scratched up, only one frying pan that was very large, could use a 2nd one a bit smaller. Liked the lighting, had a few lamps. We like lighting atmosphere. Cork Screw needed or bring one. No ice maker in refrigerator so bring ice. Toaster needs replacement, burned the bread, flimsy. Other wise , a lot of forks and knives and plates and cups and bowls. Enjoyed having those as needed. Hope this helps...
Comment from Hotel Management
12 Nov 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Mireille. We appreciate you taking the time to share your concerns with us and apologize for missing the mark this time. Our local team has been made aware and we will focus on these points as areas to improve the experiences we provide. We hope for the opportunity to better impress you in the future!
by A verified traveler
Posted 16 Oct 2024
Property is a little dated especially when it comes to handicap accessibility in the bathrooms no walk-in showers no ADA toilets. Besides the quality of the arm chairs (poor, old, only one per room and uncomfortable) and the ADA issues this is a fantastic place to stay even though it doesn't have all the high dollar amenities of the classier hotels and resorts 20 blocks further north. Thanks Ocean Park we enjoyed our stay. 10-13-24 thru 10-16-24. Oh yeah almost forgot the 10 digit door-pass codes really suck it's time to change the locks.
Comment from Hotel Management
17 Oct 2024 by Vacasa Reviews Team, Hotel Management
Philip, thank you for your review. We have passed your feedback to our local team and homeowner and they will take prompt action to address the concerns raised. We are grateful for the detailed feedback provided in the review, which will be instrumental in improving the overall quality of service provided in the future. We are committed to ensuring that all customers are satisfied with their experience and will take all necessary steps to ensure that the same issues do not occur again. We truly hope we can host you for a more comfortable stay in the future, thank you.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Tina! We hope to host you again in the future!
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Evelyn! We hope to host you again in the future!
by A verified traveler
Posted 29 Sep 2024
Having to pick are own trash take it down stairs to front desk for cleN trash bags same with bath towels and the bags and other belongs where not secured hotel take no responsibility for security. I never would had made reservations there if we had input of this type of operation.
Comment from Hotel Management
3 Oct 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your review, Don. We are sorry to hear you were not satisfied with your stay. Unlike a hotel, we offer service that allows guests to feel like they are "home away from home" and do not clean daily but do provide linens, towels, and supplies to get our guests started. If guests need additional supplies, they can buy or request them at the front desk. We appreciate your feedback and hope to have a chance to better impress you in the future.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Bailey! We hope to host you again in the future!
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Vacasa Reviews Team , Hotel Management
Thank you for rating your stay, TyEsha! We hope to host you again in the future!
by A verified traveler
Posted 7 Sep 2024
Loved the hotel
Comment from Hotel Management
13 Sep 2024 by Vacasa Reviews Team , Hotel Management
Thank you for your feedback, Alison. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 27 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Zoreana! We hope to host you again in the future!
