Ratings based on 32 Verified Reviews
4.1 Room cleanliness
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
18 Aug 2024 by Author, Hotel Management
Hi Kara, we're perplexed to see you feel this way after your stay at our place. Unfortunately, we never received any complaints from you during the stay and after your check-out our housekeeping team found the unit in a mess and stained and in a need of deep cleaning. Safe travels! Best, Brian
by A verified traveler
Nice & Clean Unit, Awful Property
Posted 4 Aug 2024 on HotelsThe room itself was nice, clean and as expected as it is a privately owned unit within a hotel resort property. I have absolutely zero complaints with the unit itself.
The rest of the property outside of the unit is falling apart. Dirty, dingy, smelly, extremely slow elevators (when they're working), rude resort staff, ceiling materials literally falling, paint chipping off walls.
The clientele by the pool was obnoxious with several people blasting their own music on top of the music that the resort was playing. The competing music styles all playing at once made for headaches and not a relaxing environment.
Comment from Hotel Management
5 Aug 2024 by Author, Hotel Management
Thanks for your review, Alexander!
We’re happy to know that you’ve had an overall satisfying stay with us and appreciated our place. Please, accept our sincere apologies for the improper condition of the areas mentioned in the review. As we don't manage the entire building but a few properties there, some things are simply beyond our control, such as the common areas of the building and its overall condition. Nonetheless, we'll communicate your feedback to the building management and the HOA and see what we can do in that regard. We hope to see you staying with us again at any of our numerous properties in and around the States soon - to impress you and exceed your expectations!
Sincerely,
Brian
Team Hosteeva
by A verified traveler
Posted 3 Aug 2024 on Hotels
Great resort to stay at, I would definitely recommend it
Comment from Hotel Management
5 Aug 2024 by Author, Hotel Management
Hi Katrina! Thank you for giving us a perfect rating and for recommending Hosteeva to other travelers. You’ve made our day! It’s only when we receive such positive feedback, do we rest in knowing that we have done our jobs well. We will strive to deliver great experiences consistently. Do come again! Brian, Team Hosteeva
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Lily, Hosteeva Team, Hotel Management
Thank you for the great rating, Jerri! We hope to host you again soon!
by A verified traveler
Posted 17 Jul 2024 on Hotels
Comment from Hotel Management
18 Jul 2024 by Lea, Hotel Management
Thank you so much for the 10-star rating! We're thrilled to hear that you enjoyed your stay. We hope to welcome you back soon for another fantastic experience, Teresa :)
by A verified traveler
Posted 17 Jul 2024
Check out at 10 instead of 11 or later is unimpressive. They really need 6 hours for turn over for the condo?? We couldn't get our parking pass until 4pm and when we checked out at 10am, we had to bring the parking pass back to the room, so there really was no peace of mind.
Comment from Hotel Management
18 Jul 2024 by Lea, Hotel Management
Thank you for your feedback, Greg. We apologize for any inconvenience caused by our check-out and parking policies. Our team works diligently to prepare the condo for our next guests, but we understand your concerns and will review our procedures to improve the guest experience. We hope to have the opportunity to welcome you back for a more seamless stay.
by A verified traveler
Posted 15 Jul 2024
The room was very nice, but there was not much area for parking.
Comment from Hotel Management
16 Jul 2024 by Lily, Hosteeva Team, Hotel Management
Thank you for your feedback, Holly! We're glad to hear you found the room very nice. We apologize for any inconvenience caused by the limited parking area. We hope to welcome you back soon.
by A verified traveler
Posted 12 Jul 2024
The proximity to restaurants and fun family activities.
Comment from Hotel Management
14 Jul 2024 by Brian, Team Hosteeva, Hotel Management
Hi Dionne! Thank you so much for staying with us and appreciating the convenience our location offers. Do come again!
by A verified traveler
good for number of beds
Posted 8 Jul 2024 on HotelsGood room for family with two teen/adult kids traveling together as king and two other separate beds. a bit run down and could have been cleaner. good free parking in garage across the street
Comment from Hotel Management
14 Jul 2024 by Brian, Team Hosteeva, Hotel Management
Hi Kimberly! Thanks for sharing your feedback. I am happy to know that our place worked well for your family, and that you appreciating the free parking options nearby. Your comments on the areas for improvement are duly noted, and we will definitely address this as soon as possible. Hope to have a chance to host you again in the future for a flawless experience!
by A verified traveler
Great stay.
Posted 8 Jul 2024 on HotelsGreat trip. Was worried because of some reviews, but had a great time. Room was clean.
Comment from Hotel Management
10 Jul 2024 by Brian, Team Hosteeva, Hotel Management
Thank you so much for your kind review! I am glad to read you had an enjoyable stay and appreciated the cleanliness of our place. Your feedback validates our team's hard work! We would love to host you again at any of the properties we manage in and around the States in the future!
