Ratings based on 697 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 7 Oct 2024
nice
Comment from Hotel Management
7 Oct 2024 by Cari, Hotel Management
Thank you for choosing Ocean Creek Resort for your get away. We hope to see you again soon!Cari Garvey - General Manager
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Cari, Hotel Management
Thank you for the 5-star rating. Come back again!!Cari Garvey - General Manager
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
7 Oct 2024 by Cari, Hotel Management
Thank you for joining us here at Ocean Creek Resort. We hope you will come again soon!
by A verified traveler
Posted 29 Sep 2024
The room had bugs in it the ceiling had mold on it
Comment from Hotel Management
7 Oct 2024 by Cari, Hotel Management
I am sorry to hear that your visit was not perfect. We have a stringent pest control program that generally keeps unwanted critters at bay, but sometimes the palmetto bugs get through. Should you ever have this situation again, just let us know so we can get it taken care of immediately for you. We hope that you will join us again sometime soon.
by A verified traveler
Posted 23 Sep 2024
I was weary of all the bad reviews of this property… They were mostly about “bugs” and bad towels in the bathrooms. I’m from the south so I’m aware of what Palmetto bugs are - recommend you don’t stay here if they’re a problem for you - it’s to be expected. The towels did suck - we brought our own from home - not an issue. The problem I had was the fact we were told we’d get a QUEEN size bed for the bedroom and it was a FULL size bed. Mind you - we recently upgraded to a king bed and had a queen for 3 years prior. I called the front desk - lady did not say her name. I asked about the bed and if we were put into the wrong room - she says “it’s a queen bed” and I assured her it was not and it was too small to even be a queen. I asked if there was another room available with a queen bed. She just sat there silently - I said hello? She said “it’s a queen bed” so I ended the call. I even took a photo and measurements of the bed because I thought maybe I was crazy, but I wasn’t. We will not be back, mostly because the front desk rep tried to gaslight me into thinking I was crazy for knowing we didn’t get the queen bed as promised in the listing. The other staff (at check in/out) were super friendly.
Comment from Hotel Management
7 Oct 2024 by Cari, Hotel Management
I am sorry to hear that your visit was anything less than exceptional. I do hope you will reconsider and come back again. If I can help make that happen, please let me know. I am at the resort most days.Cari Garvey - General Manager
by A verified traveler from Scottsdale
Posted 3 Sep 2024
good location.
Comment from Hotel Management
4 Sep 2024 by Cari, Hotel Management
Thank you for choosing Ocean Creek Resort for your get away. We hope to see you again soon!
by A verified traveler
Posted 29 Aug 2024
Beautiful area, most of the buildings were really pretty but the lodges need some paint
Comment from Hotel Management
4 Sep 2024 by Cari, Hotel Management
Thank you for the 5 star review. We appreciate it and hope you will join us again soon!Cari Garvey, General Manager
by A verified traveler
Posted 28 Aug 2024
It was good. I forget coming to the south means bugs. We found 3 dead roaches in our room when we got there. Our room keys got turned off twice in the 4 days we were there. The office is not conveniently located for when this happens. Minimal dining options on property, which makes it hard with a toddler. We ordered a 1bdrm with a king bed. They "upgraded" us to a 2bdrm with a queen in one and twins in the other. Fine, but unnecessary.
Comment from Hotel Management
4 Sep 2024 by Cari, Hotel Management
Thank you for taking the time to share your thoughts. We are happy to hear that your overall experience was a positive one and we hope you will come back and see us again soon!
