Ratings based on 995 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Kingston Plantation never disappoints. We stayed in a beautiful oceanfront 1 bedroom condo that was well maintained with appealing home decor.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Randy DeVaux, GM, Hotel Management
Thank you for the wonderful rating! We're delighted to learn your stay was memorable. Excellence in service is our goal, and we're glad it resonated with you. We look forward to your next visit and another chance to serve you!Regards, Randy DeVaux, GM
by A verified traveler
Posted 8 Nov 2024
Wonderful!!
Comment from Hotel Management
9 Nov 2024 by Randy DeVaux, GM, Hotel Management
Thank you for taking the time to rate us so highly! We're thrilled that your stay with us was memorable. Maintaining a high level of service is crucial to us, and we're glad to see that reflected in your feedback. We can't wait to welcome you back for another wonderful stay soon!Regards, Randy DeVaux, GM
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Randy DeVaux, GM, Hotel Management
Thank you for your positive rating! We're delighted to learn about your memorable stay with us. Providing outstanding service is our passion, and we're thrilled that it shone through during your visit. We can't wait to welcome you back for another exceptional experience soon!Regards, Randy DeVaux, GM
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Randy DeVaux, GM, Hotel Management
Your excellent rating brightened our day! We're thrilled to learn about your memorable stay with us. Providing top-tier service is what we strive for, and we're pleased to see that reflected in your experience. Thank you once more, and we eagerly anticipate your next visit.Regards, Randy DeVaux, GM
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Randy DeVaux, GM, Hotel Management
Thank you for your nice rating! Your feedback is important to us and encourages us to keep providing good service. We're glad you had a positive experience and look forward to your next visit. We'll strive to make it even better.Regards, Randy DeVaux, GM
by A verified traveler
Posted 3 Nov 2024
Everything
Comment from Hotel Management
4 Nov 2024 by Randy DeVaux, GM, Hotel Management
Your outstanding rating warms our hearts! We're thrilled to hear that our service and product quality left such a positive impression on you. Our team will be overjoyed to receive your fantastic feedback. Your commendation will be shared with them, serving as motivation for their continued dedication. We eagerly anticipate the opportunity to welcome you back soon for another exceptional stay!Regards, Randy DeVaux, GM
by A verified traveler
Posted 3 Nov 2024
It was nice
Comment from Hotel Management
4 Nov 2024 by Randy DeVaux, GM, Hotel Management
Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, Randy DeVaux, GM
by A verified traveler
Posted 2 Nov 2024
Night 1 was fine, stayed in Brighton Tower. Night 2 was terrible; Approx 1:50am awoke due to loud noises coming from adjoining room; voices, TV, furniture moving.
Between 2am and 4am, called front desk twice over to complain about the noise. Front desk sent security to the room. Noise continued, called a 3rd time and an unsympathetic front desk clerk asked if we wanted to change rooms. We accepted a move, and I said what do you need me to do- clerk said “come to front desk and get a key”. So now I have to walk from my bldg over to the Embassy Suites to get a new room key at 4am. I walked over, the front desk clerk offered no apology or empathy, just the key. Then I went back and packed up our room- all our food and clothes for the week, and we made our way to the other side of the bldg. Then, unbelievably woke up to a loud grinding noise at 730am??? Looked out the window and saw construction work crews repairing a roof below us. So we got re-homed to the construction side of the bldg?! So our time at this Hilton property clearly needed to come to an end in order to stop the suffering. We went to the front desk to seek a manager and was told he’s not in yet (Drew), and he is the only one that can address the issues. Went back to desk a bit later, told he’s in but now on a conference call. I said to the concierge that was trying to track Drew down; “ok, that’s enough we are departing the hotel now and we will go seek alternative accommodations- please have Drew call us”.
Comment from Hotel Management
4 Nov 2024 by Randy DeVaux, GM, Hotel Management
We sincerely apologize for the inconvenience you experienced during your stay. Thank you for taking the time to share your feedback. On behalf of our entire team, please accept our deepest apologies for the noise disruption that affected your visit. We strive to provide a peaceful retreat for our guests, and it’s clear we fell short in your case. Your comfort and satisfaction are our top priorities, and we appreciate you bringing this to our attention. We truly value your business and hope you’ll give us another opportunity to provide the exceptional experience you deserve.Regards, Randy DeVaux, GM
by A verified traveler
Posted 30 Oct 2024
I spent 3 nights in a 2 bed condo (Private owned). The access and common areas looked clean. Spacious building. I
Comment from Hotel Management
31 Oct 2024 by Randy DeVaux, GM, Hotel Management
I am delighted to receive your review and to learn that you felt comfortable during your stay with us. Your feedback is an amazing compliment, thank you! It really is marvelous to hear how much you enjoyed the service and personal attention from the staff. Your patronage is hugely appreciated and I do hope we will have the pleasure to warmly welcome you back again. Please feel free to let us know if we can be of any assistance at that time.Regards, Randy DeVaux, GM
