Ratings based on 242 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
by A verified traveler
Posted 8 Apr 2024 on Hotels
by A verified traveler
Posted 11 Nov 2023
Nice room!
by A verified traveler
Posted 24 Dec 2021
Poor check-in experience; however, the manager was very supportive.
by A verified traveler
Posted 24 Nov 2021
I like that is was a condo. Very private. First stay and will stay again
by A verified traveler
Posted 26 Aug 2021
Way more than expected. 5 minute walk to the beach. Could see the ocean from our balcony. Room had everything, full kitchen,livingroom, washer dryer ect. 5 stars for sure.
by A verified traveler
Stay away
Posted 29 May 2021 on HotelsThis is the email I sent the property the next day. We had checked out a few hours after checking in, it was that bad. I thought someone would have called or emailed us by now. We haven't heard back from my email or my message here on hotels.com.
Good Afternoon,
Based on this email I'm going to assume you did not speak with your check in crew.
I would like to request a refund.
We checked in around 6PM. Got to the room, there was an awful odor in the condo. We opened the doors, and turned on the fan to air out the room. I took a quick shower, water wouldn't drain. We had a dinner reservation and didn't have time to address. We got back around 9/930. The halls smelled like pee and Marijuana. Even though we tried to air out the room, it still smelled like cheap dollar store powder carpet cleaner - everywhere. The water in the kitchen sink wouldn't drain. The sofa looks like it should have been replaced 5 years ago, we couldn't even sit on it, it was that gross. Everything was dated and in dire need of something. When we went to check out at 930PM (same night), the only thing the staff had to say was "oh no", no offer for a new room or maybe a move to your other facility? They were very nice and not rude, just not super helpful.
Thank you for your time and assistance,
Comment from Hotel Management
31 May 2021 by Breanne, Hotel Management
Eva, I do apologize for all the issues you had during your brief stay this is not the norm for us. I will find out what unit you checked in to and have the unit thoroughly checked and corrected. I did check with out departments and no one has received an email so that is why you have not gotten a response. I will talk to the front desk team so they can better explain to the guest's different options. Thank you for your feedback
by A verified traveler
Posted 22 May 2021
Quiet area, resturants and grocery close by, property well maintained.
Comment from Hotel Management
23 May 2021 by Breanne, Hotel Management
Thank you for the 5 out of 5!
by A verified traveler
Posted 17 Mar 2021
This was my 5th time staying at Horizon, property is starting to be a little worn down, still nice but could use some upgrades like fresh carpet and the furniture has seen better days.
Comment from Hotel Management
17 Mar 2021 by Breanne, Hotel Management
Thank you so much for your feedback. I will make sure me and my team inspect the unit and correct the issues stated. I do hope you will give us another chance in the future!
by A verified traveler
Nice beach vacation
Posted 17 Oct 2020 on HotelsWe booked a room and it smelled like someone had recently smoked inside the room. We asked the manager if we could change rooms and they quickly obliged. Thank you
Comment from Hotel Management
18 Oct 2020 by Breanne, Hotel Management
Stacey, Thank you so much for your 8 out of 10 review! I apologize for the issue when you first checked-in and I am happy we were able to resolve it quickly. Please come visit us again at the Grande Shores!
