Ratings based on 357 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Sep 2024
The property was very clean. The staff very friendly
Comment from Hotel Management
13 Sep 2024 by General Manager, Hotel Management
Dear Tiffany,We were delighted to host your recent stay at Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall. It's wonderful that you enjoyed our pristine accommodations and appreciated the friendly hospitality our team provided. Thank you so much for your positive review, and we hope to have the opportunity to welcome you back soon.
by A verified traveler
Posted 6 Sep 2024
Close to restaurants, shopping and attractions. Friendly staff
Comment from Hotel Management
11 Sep 2024 by General Manager, Hotel Management
Thank you for your feedback! We’re glad you enjoyed our convenient location near restaurants, shopping, and attractions. It's also great to know our friendly staff made a positive impression on your stay. We hope to welcome you back to Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall soon for another enjoyable visit.
by A verified traveler
Posted 6 Sep 2024
It was perfect as it was close to airport.
Comment from Hotel Management
11 Sep 2024 by General Manager, Hotel Management
Dear Nerissa,Thank you for your perfect rating! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. It was a pleasure having you here, and we hope you return soon.
by A verified traveler from Leesburg
Posted 6 Sep 2024
The suite I booked was amazing. But the room could have been cleaner.
Comment from Hotel Management
11 Sep 2024 by General Manager, Hotel Management
Dear Robert,Thank you for your review and for giving us a perfect rating. It's wonderful to know you enjoyed our lovely suite; however, we regret that housekeeping left much to be desired. We'll be sure to share your feedback with our team to ensure our high standards are being met. We hope to welcome you back soon for an even better stay in Myrtle Beach.
by A verified traveler
Posted 29 Aug 2024
by A verified traveler
Posted 23 Aug 2024
Love staying here!
Comment from Hotel Management
24 Aug 2024 by General Manager, Hotel Management
Dear Casey,We’re delighted to hear that you love staying with us at Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall! It’s always a pleasure to welcome you, and we look forward to making your next visit just as enjoyable. Thank you for your kind words!
by A verified traveler
Posted 18 Aug 2024
Julia was lovely! Our room’s toilet handle needs some attention, and breakfast could use improvement. Coffee had run out by time we arrived (930am) and we did bring to their attn. the hotel. Pitchers of half n half, skim milk and regular milk appreciated over thumb fulls of small containers of creamers. Overall, a great place to stay.
Comment from Hotel Management
21 Aug 2024 by General Manager, Hotel Management
Dear Anne,Thank you for your feedback! We're glad you had a great stay and appreciated Julia's hospitality. We also appreciate your suggestions regarding breakfast and the toilet handle, and we'll certainly look into these areas for improvement. Your input is valuable as we strive to enhance our guest experience, and we look forward to welcoming you back to Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall for an even better stay!
by A verified traveler
Posted 18 Aug 2024
This was a beautiful hotel! Common area & rooms were all spotless. Also staff was friendly and helpful
Comment from Hotel Management
19 Aug 2024 by General Manager, Hotel Management
Dear Tracy,Thank you for your glowing review! We're glad to hear that you enjoyed the courteous service from our team and spotless facilities. Should your travels bring you back to the area, we hope you choose Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall again for your stay.
by A verified traveler
Posted 16 Aug 2024
Very accommodating and professional, kept nice and clean and pool was a lot of fun! Perfect for a weekend getaway.
Comment from Hotel Management
19 Aug 2024 by General Manager, Hotel Management
Dear William,Thank you for your great review! We're so glad you enjoyed your stay! It's great to know the accommodations, cleanliness, and pool made for a fun weekend getaway. We’d love to welcome you back again soon to Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall!
by A verified traveler
Posted 16 Aug 2024
Excellent customer service, clean, quiet, low key, hidden gem. We had to reschedule our vacation from one week to the next because of tropical storm Debbie, and the customer service/communication with management was an excellent seamless process. Pool was cold and satisfying on a hot summer day. Breakfast was excellent with many options. Location is perfectly with everything within your reach. We will definitely be back. Thank you!!!!!
Comment from Hotel Management
19 Aug 2024 by General Manager, Hotel Management
Dear Rashida,Thank you for joining us at Homewood Suites by Hilton Myrtle Beach Coastal Grand Mall. It was our pleasure to accommodate the change to your travel plans, and we're thrilled you appreciated everything from our refreshing pool to our convenient location. We'll see you again next time!
