2/10 Terrible
Vilma
Nov 4, 2024
Disliked: Cleanliness
Design of the unit was great.
The floors were dirty-we noted it after we were walking bare feet and our soles became black.They finally washed the floors on Wednesday, Oct. 23rd Telephone -no dial tone-they replaced it on Oct.24th.Some electrical outlets did not work. Dishwasher not working properly,serviceman came on Sunday Oct.27th at 6:57 PM so we declined the service as we were resting at that time. no cleaning service.I was told I had to pay to get the room cleaned and linens changed even if we stayed for 2 weeks.I showed them the services they offered and cleaning the room was part of it and I was told They emailed me about the change but did not see it when I checked my email at home.They gave me a floor mop and they made sure i had a broom and dustpan.No hot water at times- reported almost daily during our first week.Jenna was very helpful though I realize she can only do so much.They did give me the supplies when I needed them replaced.
Vilma
Stayed 14 nights in Oct 2024