Ratings based on 1,139 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
Nice veiws
Comment from Hotel Management
7 Jan 2025 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Jeff. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler from Elgin
Posted 29 Dec 2024
Would love to visit again had a wonderful time
Comment from Hotel Management
3 Jan 2025 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Deborah. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 4 Nov 2024
Design of the unit was great.
The floors were dirty-we noted it after we were walking bare feet and our soles became black.They finally washed the floors on Wednesday, Oct. 23rd Telephone -no dial tone-they replaced it on Oct.24th.Some electrical outlets did not work. Dishwasher not working properly,serviceman came on Sunday Oct.27th at 6:57 PM so we declined the service as we were resting at that time. no cleaning service.I was told I had to pay to get the room cleaned and linens changed even if we stayed for 2 weeks.I showed them the services they offered and cleaning the room was part of it and I was told They emailed me about the change but did not see it when I checked my email at home.They gave me a floor mop and they made sure i had a broom and dustpan.No hot water at times- reported almost daily during our first week.Jenna was very helpful though I realize she can only do so much.They did give me the supplies when I needed them replaced.
Comment from Hotel Management
5 Nov 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Vilma. We regret to hear that the home was in this condition upon your arrival and apologize for any frustration you may have felt as a result. We must point out that this is not our typical standard of presentation or commonplace. Please know we can dispatch our housekeeping team for any follow-up assistance that may be needed, as we hope to always remedy any concerns our guests experience as quickly as possible. We will also ensure all door codes are updated. We hope you’ll give us another chance in the future to show you the positive guest experience that we pride ourselves on.
by A verified traveler from Speculator
Posted 24 Oct 2024
The staff was friendly and helpful and the room was clean
Comment from Hotel Management
24 Oct 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Heidi. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 1 Oct 2024 on Hotels
We arrived early at 1130 and front desk said they would get us in asap. Check in is at 4pm. 345 we we told by a rude woman that check in starts when they are done cleaning and housekeeping was currently in our room. 4pm is just a number. this was told to many others as well, left just in limbo.We were told they would call us, 430 we went back and room was ready, no call and woman was rude again. We were told rooms were individually owned, so I am not 100% how this works. Our room was clean, and looked nice. However we realized quickly it needed a lot of maintenance. Safe did not work, shower flooded the bathroom every time, TV's were old, remotes did not work. Bathroom was dingy, and there was absolutely no beach cups, beach towels, etc. There was security walking around, but people were smoking weed from their balconies. The hotel stated it had 2 bars in their add, pool bar and a separate lounge/bar. Not true, only pool bar and it was not open Mon/Tue when were there. The area around the hotel was good, restaurant across the street was fantastic Lulu's. Also the Water Station was incredible for food, so good restaurants around to eat in walking close distance. The overall quality was just ok. The beach area was nice and close. so that was probably the highlight. We would not stay again.
Comment from Hotel Management
3 Oct 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Tamara. We appreciate you taking the time to share your concerns with us and apologize for missing the mark this time. Our local team has been made aware and we will focus on these points as areas to improve the experiences we provide. We hope for the opportunity to better impress you in the future!
by A verified traveler
Posted 29 Sep 2024 on Hotels
Comment from Hotel Management
3 Oct 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Robin! We hope to host you again in the future!
by A verified traveler
Posted 20 Sep 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Tiesha! We hope to host you again in the future!
by A verified traveler
Posted 12 Sep 2024 on Hotels
We had the best stay and will now book at the Camelot every time we come to the beach. View was 100000/10. I felt safe as a mom with two kids under 10. Pools were amazing. Kids had the best time and didn’t want to leave the hotel. Thanks for a wonderful stay!!
Comment from Hotel Management
13 Sep 2024 by Vacasa Reviews Team , Hotel Management
Thank you for your feedback, Felecia. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler from Lancaster
Posted 11 Sep 2024
I would have gave all 5 stars. Except for the uncomfort sleeping. The third bed which is a sofa bed is in need of a new one. The frame rusty mattress wore out they don’t provide pillows or a blanket. I reported to the maintenance and he come to replace the mattress the day we check out. It’s a really nice hotel but need some upgrades on furniture
Comment from Hotel Management
13 Sep 2024 by Vacasa Reviews Team , Hotel Management
Thank you for your thoughtful review, Markevis. We are glad to hear you enjoyed your visit! We regret that the bed was not suitable for your party and appreciate this feedback as an area to improve upon in the future. We hope to host you again soon!
by A verified traveler
Posted 7 Sep 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by Vacasa Reviews Team , Hotel Management
Thank you for rating your stay, Barbara! We hope to host you again in the future!
