Ratings based on 1,132 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Design of the unit was great.
The floors were dirty-we noted it after we were walking bare feet and our soles became black.They finally washed the floors on Wednesday, Oct. 23rd Telephone -no dial tone-they replaced it on Oct.24th.Some electrical outlets did not work. Dishwasher not working properly,serviceman came on Sunday Oct.27th at 6:57 PM so we declined the service as we were resting at that time. no cleaning service.I was told I had to pay to get the room cleaned and linens changed even if we stayed for 2 weeks.I showed them the services they offered and cleaning the room was part of it and I was told They emailed me about the change but did not see it when I checked my email at home.They gave me a floor mop and they made sure i had a broom and dustpan.No hot water at times- reported almost daily during our first week.Jenna was very helpful though I realize she can only do so much.They did give me the supplies when I needed them replaced.
Comment from Hotel Management
5 Nov 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Vilma. We regret to hear that the home was in this condition upon your arrival and apologize for any frustration you may have felt as a result. We must point out that this is not our typical standard of presentation or commonplace. Please know we can dispatch our housekeeping team for any follow-up assistance that may be needed, as we hope to always remedy any concerns our guests experience as quickly as possible. We will also ensure all door codes are updated. We hope you’ll give us another chance in the future to show you the positive guest experience that we pride ourselves on.
by A verified traveler from Speculator
Posted 24 Oct 2024
The staff was friendly and helpful and the room was clean
Comment from Hotel Management
24 Oct 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Heidi. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler from Lancaster
Posted 11 Sep 2024
I would have gave all 5 stars. Except for the uncomfort sleeping. The third bed which is a sofa bed is in need of a new one. The frame rusty mattress wore out they don’t provide pillows or a blanket. I reported to the maintenance and he come to replace the mattress the day we check out. It’s a really nice hotel but need some upgrades on furniture
Comment from Hotel Management
13 Sep 2024 by Vacasa Reviews Team , Hotel Management
Thank you for your thoughtful review, Markevis. We are glad to hear you enjoyed your visit! We regret that the bed was not suitable for your party and appreciate this feedback as an area to improve upon in the future. We hope to host you again soon!
by A verified traveler
Posted 7 Sep 2024
We stayed in a 1 bedroom condo. It was surprisingly spacious compared to other resorts I have stayed at Myrtle.
The amenities were perfect to enjoy & make
memories with my 2 yr old granddaughter. Grounds were beautifully kept. Location perfect for walking boardwalk or street side, for just a stroll, shopping or dining. Parking garage, you park on your floor, up to the 10th floor, so no walking across the street for parking. Also we saw security daily, which was nice to keep the grounds and pool area safe. Adults could enjoy the amenities as well, no rowdiness and rough housing from the kiddos allowed! We will be back 2025, with a larger group, so reserving a 3 bedroom condo, can’t wait. Thank you Camelot by the Sea for a memorable stay!
Comment from Hotel Management
13 Sep 2024 by Vacasa Reviews Team , Hotel Management
Thank you for your feedback, Donna. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 1 Sep 2024
Clean, close to many places we wanted to visit.
Comment from Hotel Management
5 Sep 2024 by Vacasa Reviews Team , Hotel Management
Thank you for your feedback, Marilyn. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 26 Aug 2024
The property was very clean and the room was in the best condition, very clean, close to shops and restaurants. I also like being able to leave my room and my car was nearby. The only dislike is that the garage was a little tight maneuvering around....several times, I had to back up for another vehicle to get by....
The front desk had great customer service and very informative.
Comment from Hotel Management
29 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Kenana. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Teresa! We hope to host you again in the future!
by A verified traveler
Posted 21 Aug 2024
It is perfect
Comment from Hotel Management
22 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Ki. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 20 Aug 2024
We would return again. Our unit was great. Ocean view, full kitchen, small table to eat and small sofa. Good for families. Easy beach access and multiple pools. Also they had security there in the parking garage and near the pools. Unfortunately we stayed during a tropical storm so outdoor pools were closed.
Comment from Hotel Management
22 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Heidi. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 20 Aug 2024
There was a lot of garbage around the pool facilities and bathroom needed a lot of TLC. Staff, however, was great.
Comment from Hotel Management
22 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Jordan. We appreciate you taking the time to share your concerns with us and apologize for missing the mark this time. Our local team has been made aware and we will focus on these points as areas to improve the experiences we provide. We hope for the opportunity to better impress you in the future!
