Ratings based on 156 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by luis, Hotel Management
Thank you for sharing your 5-star review, Giulianna! We are thrilled to learn you enjoyed your vacation at our Harbour Lights resort. We would be honored to have you stay with us again!
by A verified traveler
Posted 16 Oct 2024
Enjoyed all the pools, the walkable restaurant and poolside bar. Great spacious and clean room. Good free coffee, great spots to take photos. Unfortunately a little further away from the main tourist areas but easy & quick transportation options available in area.
Comment from Hotel Management
16 Oct 2024 by luis, Hotel Management
Thank you for sharing your 5-star review, Nakia! We are thrilled to learn you enjoyed your vacation at our Harbour Lights resort. We would be honored to have you stay with us again!
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
13 Oct 2024 by luis, Hotel Management
Thank you for sharing review, Gwenette! We are thrilled to learn you enjoyed your vacation at our Harbour Lights resort. We would be honored to have you stay with us again!
by A verified traveler
Posted 12 Oct 2024
Overall the property was very nice. It was clean (even with the construction). Plenty of areas to walk in the mornings. The staff was very friendly. Would stay here again
Comment from Hotel Management
13 Oct 2024 by luis, Hotel Management
Thank you for sharing your 5-star review, kathleen! We are thrilled to learn you enjoyed your vacation at our Harbour Lights resort. We would be honored to have you stay with us again!
by A verified traveler
Posted 5 Sep 2024
It was spiders in the room walls are thin and if you have neighbors you can hear them couple of other little critters running around
Comment from Hotel Management
6 Sep 2024 by luis, Hotel Management
Hello, Bobby Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We take cleanliness and comfort very seriously, and we’re sorry that we fell short in your case.We will address the pest control and soundproofing concerns immediately to ensure a better experience for future guests. Your comments are invaluable in helping us improve. We hope you’ll give us another chance to provide you with a more pleasant stay.Thank you again for bringing this to our attention.
by A verified traveler
Posted 3 Sep 2024
Decent place
Comment from Hotel Management
4 Sep 2024 by luis, Hotel Management
Thank you for sharing your review, farrukh. We are so happy to hear you enjoyed your vacation at our Harbour Lights resort. We would be glad to have you stay with us again!
by A verified traveler
Posted 21 Aug 2024
The staff and the area was great
Comment from Hotel Management
26 Aug 2024 by luis, Hotel Management
Thank you for sharing your review, Kiana! We are thrilled to learn you enjoyed your vacation at our Harbour Lights resort. We would be honored to have you stay with us again!
by A verified traveler
Posted 20 Aug 2024
I would give it a four star there were a few issues some were addressed some were just overlooked it is a timeshare run facility so be warned they will be reaching out to you to see if you're willing to buy
Comment from Hotel Management
26 Aug 2024 by luis, Hotel Management
Hello, Sandra Thank you for your feedback! We’re glad to hear that you had an overall positive experience and appreciate your four-star rating. We apologize for the issues that were overlooked and will work on addressing them promptly. As a timeshare facility, we do reach out to guests about potential ownership opportunities, but we always aim to do so in a respectful and non-intrusive manner. We hope to welcome you back soon for an even better stay!
by A verified traveler
Posted 18 Aug 2024
The room was extremely run down and DIRTY. There was a dirty hand towel and tissue next to the TV upon entering. Dirty towel on the kitchen counter, table was covered in crumbs. Trash was filled with takeout containers. Carpet was nasty and stained.
Comment from Hotel Management
19 Aug 2024 by luis, Hotel Management
Hello, Ms. Thank you for sharing your feedback with us. We deeply apologize for the unacceptable condition of your room. This is not the standard of cleanliness and comfort we strive to provide to our guests.We are taking immediate steps to address these concerns with our housekeeping team to ensure this does not happen again. Your feedback is invaluable in helping us improve our services.
by A verified traveler
Posted 7 Aug 2024
Comment from Hotel Management
27 Aug 2024 by luis, Hotel Management
We appreciate you sharing your insight, Sara! We are glad to hear you enjoyed your vacation at our Harbour Lights resort. We would be thrilled to have you stay with us again.
