Ratings based on 304 Verified Reviews
4.6 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2025
awesome
by A verified traveler
Posted 8 Jan 2025
Excellent resort with Western amenities and very nice rooms and facilities paired with classic Japanese charm and culture. Would definitely stay here again. Our family absolutely loved it!
by A verified traveler
Posted 6 Jan 2025
ski
by A verified traveler
Posted 5 Jan 2025
Great for family. There’s something for everyone.
by A verified traveler
Posted 1 Jan 2025
Hotel is split into Lodge and Aria. Lodge is more "fancy", Aria is basic. Hotel staff was friendly and helpful, however the service is odd - no one greeted us on arrival, no one assisted us with bags. Staff just kept walking past us. Our main issue with the hotel came from the Ski rentals staff - they are rude and intentionally unhelpful. The impression I got was they are not interested in helping foreigners. Very unorganised. We filled out the rental form a day prior to us needed the gear - tried on boots etc. Expecting that everything will be ready the next day ready to go. But no, we needed to bring the copy of the form with us on pick up - why? You already have the original. They denied us our rentals without the copy. My husband had to hurry back to the room to find it. I had two young children with me, 1 yr old and 5 yr old and a ski lesson to get to. They ignored us while waiting for my husband despite the guy who served us the pervious day, acted like he didn't even recognise us. Once we got the rentals, I asked one of the guys to help my 5 yr old put his boots on, my hands were full holding our baby and clothes. He seemed very annoyed with me for asking for help, he walked over loosened his boot and walked off. I needed his help to put his boot on! Returning the gear was another drama, but you get the gist - not the best experience and would not recommend this hotel based on our experience with the ski rentals shop and lack of service provided by the hotel.
by A verified traveler from Honolulu
Posted 28 Dec 2024
The Lotte Arai Resort exceeded all of our expectations on our recent 2 day getaway to the mountains. We only learned about this resort because it was affiliated with the Ikon pass, but we will certainly return for our next snow adventure in Japan.
The location was beautiful and less than 2 hours from Tokyo by shinkansen. There was a convenient hotel shuttle that provided door to door service from Joetsumyoko station to the hotel. The check in process was flawless. We stayed on the 5th floor of the Lodge building in the most spacious hotel room I've ever encountered in Japan. The beds were extremely comfortable and the room conveniently connected to our kids room next door. Restaurant reservations were a snap to get online. The Japanese restaurant AKIRA had both an extensive Japanese buffet for breakfast and a tasty local set menu for dinner. Restaurant HA NOI was fine but not up to US standards for Vietnamese food.
The ski/snowboard rental process was quick and easy. We were able to reserve snowboard lessons online without difficulty, and our friends were able to join the group lesson with only 1 days prior notice. The Village Station food court had modern Japanese standard fare that hit the spot after a busy morning on the slopes.
There were so many other nice details provided at Lotte including: the Christmas Market where we had a nice Irish Coffee, the Christmas Cake, the pool table and darts, and best of all, the Onsen.
by A verified traveler
Posted 21 Dec 2024
by A verified traveler from Chiba
Posted 25 Oct 2024
by A verified traveler from Chiba
Posted 11 Oct 2024
とても良い
たのしいかった
みんなにありがとう
by A verified traveler
Nice property!
Posted 8 May 2024 on HotelsA very comfortable stay for us on a road trip. The property is located in the mountains, about 30-45 minutes to the coastline where all the actions are.
Rooms were very clean and spacious. We had rooms that overlook the ski lifts. We went during the quiet season so there was limited dining options. It is a huge property with lots of attractions and we could imagine the buzz in the peak seasons.
There was no air-conditioning in the rooms during our stay but the staff brought in electric fans which did the job. A nice stay after all.
