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Santa Marina, a Luxury Collection Resort, Mykonos

4.0 star property
On private beach with 2 outdoor pools, near Ornos Beach

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Santa Marina, a Luxury Collection Resort, Mykonos

2 outdoor pools, pool umbrellas, sun loungers
2 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Private beach, sun loungers, beach umbrellas, beach towels
2 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Premium bedding, minibar, in-room safe, individually decorated

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Free airport shuttle
  • Gym
  • Bar
  • On private beach
  • Breakfast included

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Pearl Villa, 3 Bedrooms, Sea View

View from room

Pearl Villa, 3 Bedrooms, Sea View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 200 sq m
  • Sea view
  • Sleeps 7
  • 2 King Beds and 2 Twin Beds

View all photos for Crystal Villa, 2 Bedrooms, Sea View

View from room

Crystal Villa, 2 Bedrooms, Sea View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 85 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Sapphire Villa, 3 Bedrooms, Sea View

Property amenity

Sapphire Villa, 3 Bedrooms, Sea View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 200 sq m
  • Sea view
  • Sleeps 7
  • 2 King Beds and 2 Twin Beds

View all photos for Villa, 2 Bedrooms, Balcony, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Villa, 2 Bedrooms, Balcony, Sea View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 200 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Suite, Sea View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Villa, 3 Bedrooms, Balcony, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Villa, 3 Bedrooms, Balcony, Sea View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 200 sq m
  • Sea view
  • Sleeps 7
  • 3 Double Beds

View all photos for Tanzanite Villa, 4 Bedrooms, Sea View

Property amenity

Tanzanite Villa, 4 Bedrooms, Sea View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 450 sq m
  • Sea view
  • Sleeps 9
  • 3 King Beds and 4 Twin Beds

View all photos for Diamond Villa, 4 Bedrooms, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Diamond Villa, 4 Bedrooms, Sea View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 400 sq m
  • Sea view
  • Sleeps 9
  • 2 King Beds and 4 Twin Beds

View all photos for Superior Room, Non Smoking, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Superior Room, Non Smoking, Sea View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Luxury Suite, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Luxury Suite, Sea View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Resort Suite, Sea View

View from room

Resort Suite, Sea View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Villa, 2 Bedrooms

View from room

Villa, 2 Bedrooms

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 130 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed

View all photos for Luxury Suite, Private Pool, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Luxury Suite, Private Pool, Sea View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Topaz Villa, 4 Bedrooms, Sea View

View from room

Topaz Villa, 4 Bedrooms, Sea View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 110 sq m
  • Sea view
  • Sleeps 9
  • 2 King Beds and 4 Twin Beds

View all photos for Turquoise Villa, 5 Bedrooms, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Turquoise Villa, 5 Bedrooms, Sea View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 350 sq m
  • Sea view
  • Sleeps 9
  • 4 King Beds and 2 Twin Beds

View all photos for Ruby Villa, 4 Bedrooms, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Ruby Villa, 4 Bedrooms, Sea View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 200 sq m
  • Sea view
  • Sleeps 9
  • 2 King Beds and 2 Twin Beds

View all photos for Lapis Lazuli Villa, 3 Bedrooms, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Lapis Lazuli Villa, 3 Bedrooms, Sea View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 200 sq m
  • Sea view
  • Sleeps 7
  • 2 King Beds and 2 Twin Beds

View all photos for Mykonian Cottage, Sea View

View from room

Mykonian Cottage, Sea View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
  • 55 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort Room, Partial Sea View

Premium bedding, minibar, in-room safe, individually decorated

Resort Room, Partial Sea View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 20 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Retreat, 2 Bedrooms, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Family Retreat, 2 Bedrooms, Sea View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 60 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, Balcony, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, Balcony, Sea View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Luxury Suite, 2 Bedrooms, Private Pool, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Luxury Suite, 2 Bedrooms, Private Pool, Sea View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 95 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Akro Deluxe Room, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Akro Deluxe Room, Sea View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Ornos Bay, Mykonos, Mykonos Island, 84600

What's nearby

  • Ornos Beach - 6 min walk
  • Windmills of Mykonos - 5 min drive
  • Mykonos Old Port - 6 min drive
  • Mykonos New Port - 8 min drive
  • Paradise Beach - 19 min drive

Getting around

  • Mykonos Island National Airport (JMK) - 11 min drive

Restaurants

  • ‪Nammos - ‬6 min drive
  • ‪Buddha Bar Beach - ‬1 min walk
  • ‪Apaggio - ‬2 min walk
  • ‪Pasaji - ‬8 min walk
  • ‪Λούντα - ‬19 min walk

About this property

Santa Marina, a Luxury Collection Resort, Mykonos

Upscale hotel near Ornos Beach
Located close to Paradise Beach and Windmills of Mykonos, Santa Marina, a Luxury Collection Resort, Mykonos provides a free breakfast buffet, a free roundtrip airport shuttle, and 2 poolside bars. This hotel is a great place to bask in the sun with a private beach, beachfront dining, and a beach bar. Treat yourself to a facial, a massage, or aromatherapy at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mediterranean cuisine. Enjoy the gym, as well as activities like surfing/body boarding, sailing, and motor boating. Stay connected with free in-room WiFi, and guests can find other amenities such as designer stores on site and a garden.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free valet parking
  • Limo/town car service, bike rentals, and express check-out
  • Beach umbrellas, a gift shop, and luggage storage
Room features
All 101 individually furnished rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Recycling and LED light bulbs
  • Tubs or showers, free toiletries, and hair dryers
  • Flat-screen TVs with satellite channels
  • Furnished balconies or patios, wardrobes/closets, and free infant beds

Languages

English, French, German, Greek, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free area shuttle
  • Free cruise terminal shuttle
  • Free ferry terminal shuttle
  • Limo/town car service
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Buddha Bar Beach
  • Colonial Pool

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Boat
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Motor boating
  • Sailing
  • Sauna
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • TV in common areas
  • Water sports equipment

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • Free crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles
  • Raised toilet seat
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed during April, November, December, January, February, and March.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 200 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged
  • Rollaway bed fee: EUR 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number 1144K015A0141400

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Marina Santa
Santa Marina
Santa Marina Resort
Santa Marina Resort & Villas
Santa Marina Resort & Villas Mykonos
Santa Marina Resort Villas
Santa Marina Villas
Santa Marina Villas Mykonos
Santa Marina Luxury Collection Resort Mykonos
Santa Marina Luxury Collection Resort
Santa Marina Luxury Collection Mykonos
Santa Marina Luxury Collection
Santa Marina a Luxury Collection Resort Mykonos
Santa Marina, a Luxury Collection Resort, Mykonos Hotel
Santa Marina, a Luxury Collection Resort, Mykonos Mykonos
Santa Marina, a Luxury Collection Resort, Mykonos Hotel Mykonos

Frequently asked questions

Does Santa Marina, a Luxury Collection Resort, Mykonos have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Santa Marina, a Luxury Collection Resort, Mykonos pet-friendly?

No, pets are not allowed at this property.

How much is parking at Santa Marina, a Luxury Collection Resort, Mykonos?

Valet parking is free at this property.

What time is check-in at Santa Marina, a Luxury Collection Resort, Mykonos?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Santa Marina, a Luxury Collection Resort, Mykonos?

Check-out is at 11:00 AM. Late check-out is available for a fee.

Does Santa Marina, a Luxury Collection Resort, Mykonos provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Santa Marina, a Luxury Collection Resort, Mykonos located?

Nestled on the beach, this Mykonos hotel is within 3 mi (5 km) of Ornos Beach, Windmills of Mykonos, and Aegean Maritime Museum. Church of Panagia Paraportiani and Archaeological Museum of Mykonos are also within 3 mi (5 km).

Santa Marina, a Luxury Collection Resort, Mykonos Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 34 out of 62 reviews" "
Rating 8 - Good. 19 out of 62 reviews" "
Rating 6 - Okay. 3 out of 62 reviews" "
Rating 4 - Poor. 4 out of 62 reviews" "
Rating 2 - Terrible. 2 out of 62 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

andres, boca raton

Liked: Cleanliness, property conditions & facilities
People was not to friendly
Stayed 3 nights in Sep 2024

10/10 Excellent

Gal

Liked: Cleanliness, amenities, property conditions & facilities
Amazing time
Stayed 3 nights in Aug 2024

10/10 Excellent

Elizabeth

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing ! The staff was friendly, knowledgeable and very professoonal!
Stayed 8 nights in Jun 2024

10/10 Excellent

Nichola

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t stay anywhere else in Mykonos, hotel is amazing, beach is too…. The staff are super friendly and can’t do enough for the guests. Hotel food in Buddha beach is the best.
Stayed 6 nights in Jun 2024

10/10 Excellent

NICOLLE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Great dining options, very helpful staff! Complimentary breakfast and shuttle a plus!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel. I would recommend it. very classy. relaxing. lovely staff
Stayed 1 night in Jul 2023

10/10 Excellent

Marko

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2023

10/10 Excellent

DARLENE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great views, accommodating staff.
Stayed 4 nights in May 2022

8/10 Good

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is beautiful. Rooms are very nice and spacious. The king bed is huge. The food at Buddha beach bar is delicious.
Stayed 3 nights in Sep 2021

8/10 Good

REVITAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable stay.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Simply the best resort in Mykonos With best service
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s gorgeous and best hospitality ever. Great time spent
Stayed 2 nights in Oct 2019

8/10 Good

Sophia

Stayed 2 nights in Aug 2019

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect views
The beach and views were to perfection!
Stayed 3 nights in Jul 2019

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic resort
It was truly Incredible
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveler

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
problems with checking in and being downgraded a room category without even being told about. Eventually managed to check in to the correct room category which still had dirty glasses in the room. the cleaning of the room on a daily basis was really poor with often dirty dishes and glasses just being left behind. people knocking on the door and trying to come when there is a do not disturb sign (which was missing from the room in the first place and had to request one). all in all not the right level of service from a five star hotel
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Ratana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and staff very nice but no spoone in the room for coffee when put sugar in. Our ferry got cancel we need to exchange new ticket but staff told us can used same ticket Goof thing we call and right away go exchange new ferry ticket
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding experience. Hotel staff was courteous and friendly.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was fantastic. The hotel stay was the best. This hotel and staff are a 10 plus. Will return .
Stayed 2 nights in Sep 2018

2/10 Terrible

Lex, Miami

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
WORST hotel staff for a 5 star hotel. Do not recommend if you’re looking for the utmost standard in luxury hotels especially from someone who travels several times per month. Better off staying in a villa and hiring your own staff.
Stayed 1 night in Aug 2018