Ratings based on 18 Verified Reviews

3.9 out of 5
100% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Mara

Posted 30 Oct 2024
Nice stay
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Oct 2024
3 out of 5
by A verified traveler

Posted 16 Aug 2024
Quiet place, internet was sporadic.
4 out of 5
by A verified traveler

Nice on surface but…

Posted 24 Jul 2024 on Hotels
The reception was very good, but the room, while very large, was shabby. Both desk chars were broken - one with completely broken legs. Bathroom features were worn and hot water was not working. Using a computer desk was awful. Not helpful for business stays. Noted many refurbishments being done.
2 out of 5
by A verified traveler

Last time

Posted 29 May 2024 on Hotels
Room was ok, bed was rock hard and the bathroom looked like it was still under construction. Only amenity provided was a small single bar of soap, the toilet was jammed in a corner making it difficult to even access, and tv struggled to even show a movie.
Comment from Hotel Management
30 May 2024 by Ms.Omune, Hotel Management
Dear James, thank you for your feedback about your recent stay. We sincerely apologize that your experience was not as expected, particularly with the bathroom's condition and amenities..We understand your disappointment with the uncomfortable hard bed we shall review the mattress on the room you stayed in and see to having options of softer beds also we will be making sure we double check the rooms to make sure we have all the rooms amenities in place.Our main goal being continuous development and customer satisfaction your review is giving us a bigger window for that and for that we will always appreciate the effort taken to leave us a review.We hope we can welcome you again for a good and even better experience next time. Karibu tena Isamilo Grand Hotel!!
5 out of 5
by A verified traveler

Posted 7 May 2024 on Hotels
Comment from Hotel Management
9 May 2024 by Omune Phina., Hotel Management
Dear esteemed customer,Thank you for staying with us here at Isamilo Grand Hotel and sharing your stay experience.We would love to have you here again for a stay.With thanks,Reservations.
5 out of 5
by A verified traveler

Amazing

Posted 8 Jan 2024 on Hotels
Amazing hotel, would recommend!
3 out of 5
by A verified traveler

Possible potential

Posted 9 Dec 2023 on Hotels
Beautiful hotel but needs so much more to be considered 3 stars. Atmosphere is great, pool wonderful, rooms are spacious. Sundries are severely lacking, beds are uncomfortable, and food quality is below average. Its a little ways away from the markets and shops but its quiet and relaxing.
1 out of 5
by A verified traveler

Posted 28 Sep 2023
I was supposed to stay here, but didn't it make it due to my flight. However, the hotel still charged me - but nearly triple the agreed to price. Be very careful with this hotel to avoid being defrauded
Comment from Hotel Management
30 May 2024 by David, Hotel Management
Dear Randy, I'm so sorry to read of what you had faced. Being that you had booked through expedia/ hotels.com all the changes you wish to make to the booking is to be done through them. For the same the the charges done were all done by the extranet.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Sep 2023 on Hotels
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