Ratings based on 11 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nice
Posted 19 Feb 2024 on HotelsLove this hotel, its my go to in mwanza. This time had a few issues with electronics in the room and it did seem a bit worn but overall will still go back.
by A verified traveler
Posted 5 Feb 2024
Great place, Great staff, very friendly staff!
by A verified traveler
Posted 8 Apr 2023 on Hotels
by A verified traveler
Nice and comfortable
Posted 28 Feb 2023 on HotelsGreat location and a very nice hotel, a little expensive but the room was nice and the bed was soft and comfortable.
Restaurant had a great menu with good food though the breakfast was mostly local and not what we're use to from North America. But you can always have an omelet and bacon.
A little disappointed there was no fridge in the room, would have been nice to have some cool water and the tv signal was spotty and a bad picture but you could still watch a movie.
I will stay again but only for short stays because of the cost.
by A verified traveler
Posted 8 Feb 2022
by A verified traveler
Posted 15 Dec 2019
Location is very nice in middle down. Staff were supportive. If given a lower floor room a lot of traffic noise specially in the morning. Overall hotel is very good
Comment from Hotel Management
16 Dec 2019 by Japhet Kithinji - GM, Hotel Management
Many thanks for taking time to rate our hotel regarding your recent stay, we are delighted overall experience was pleasant, we have also noted the issue of noise from some of our rooms, we are due to start our renovation next month which will include replacing our windows with double glazing, going by the sample room we have that will reduce noise, i have shared your comment with the team and they are all very happy that you enjoyed your stay, lets take this opportunity to wish you happy Holidays
by A verified traveler
constructive feedback
Posted 13 Aug 2019 on HotelsMy experience was not so good, services are a bit poor, no towels, bedsheets are very old and neighborhood very noisy.
Some staff are friendly, some not at all.
Comment from Hotel Management
1 Sep 2019 by Japhet , Hotel Management
Dear Guest
Many thanks for your feedback, we are delighted that you took time to share you experience, your observations are timely as they coincide with the current re-modelling program, already the hotel this week will receive new set of linen in all our rooms, shortly we will also put double glazing to keep out noise, we will share with our in-house trainer the staff attitude for immediate action, once again thank you so much
Regards
General Manager
by A verified traveler from Pune
Posted 10 Apr 2019
Poor workmanship by staff.
Water problem in washroom
Poor internet in the room
by A verified traveler
Posted 5 Sep 2018
Comment from Hotel Management
6 Sep 2018 by Kalyan Ram, Hotel Management
Dear Sir,
It was a pleasure having you stay with us at Gold Crest Hotel, Mwanza. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times.
Kind Regards
Kalyan Ram
by A verified traveler
Posted 17 Jul 2018
Checking in was disappointing. I was told my booking was cancelled then Expedia has not notified them. I was only accommodated when I insisted, provided proof of booking and insisted on evidence of refund.
Comment from Hotel Management
16 Aug 2018 by Kalyan Ram, Hotel Management
Dear sir , We are Sincerely apologize for the late check in . The reservation has to come from the Expedia booking .
