Ratings based on 649 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
by A verified traveler
Wonder how they got 5 star
Posted 15 Aug 2024 on HotelsThe room fridge was not clean, safe was looked and called to open, no one came in time. There was a scale in the room.that doea not work. The flash light was leaking battary fluid. The sink had mold
by A verified traveler
Posted 5 Aug 2024 on Hotels
by A verified traveler
Posted 22 Jul 2024
room large but property is a bit aged.
by A verified traveler
Posted 18 Jun 2024
Close to the mall, the hotel is in need of some TLC, however the room was clean, neat, comfortable and a good size. Staff was friendly and helpful.
by A verified traveler
2/5 for "claimed" 4star hotel.
Posted 18 Apr 2024 on HotelsThe Bad
Wallpaper room 418 is peeling
2 it may have grand lobby alike but the rooms are the opposite
3. personal locker in room 418. not working.
4. carpet abit smelly
5. lack of handtowels
6. tv is small versus the room size wall.
7. old hotels.
8. lift lobby alittle smelly
The Good.
1. close to ikea
2. quiet area
by A verified traveler
Posted 8 Apr 2024
We enjoyed staying in the spacious room with a good view. The best part is the walkway from hotel to the Mutiara Damansara Metro station which is the Metro leading to Central station and all the major shopping centres We loved swimming in the infinity pool and watching the views from there.
Comment from Hotel Management
19 Apr 2024 by The Management, Hotel Management
Dear Ket Yue,Greetings from Royale Chulan Damansara!Thank you for taking the time to share your feedback. We're pleased to know that you had nice stay at Royale Chulan Damansara. We look forward to welcoming you back on your next visit to KL.Best regards, Royale Chulan Damansara Management
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
2 Apr 2024 by The Management, Hotel Management
Dear Harish on,Greetings from Royale Chulan Damansara!Thank you for your stay! We look forward to hosting you again for another wonderful stay.
by A verified traveler
Posted 12 Mar 2024 on Hotels
The room needs updating, bedside lamp was all broken, upholstery on the furniture was old and torn. Paint on the front door was all old and patchy, this hotel has the potential to be so good but it’s just so outdated. Staff are all friendly.
Comment from Hotel Management
2 Apr 2024 by The Management, Hotel Management
Dear GRANT,Greetings from Royale Chulan Damansara!Thank you for your feedback and please accept our most sincere apologies on your recent stay. This matter has been taken seriously and it has been conveyed to the departments concerned so that necessary improvements will be made for a better experience in the future. Please know that we are doing our best in the upkeep of the property and also to maintain a certain level in our service standards.
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
2 Apr 2024 by The Management, Hotel Management
Dear Bang Ting,Greetings from Royale Chulan Damansara!Thank you for your stay! We look forward to hosting you again for another wonderful stay.
