Ratings based on 946 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Wonderful place to stay. Spa was great and as busy as it was, it was very quiet. Staff were very attentive and amazing. Highly recommend staying here.
Comment from Hotel Management
19 Nov 2024 by Marketing , Hotel Management
Thank you for your kind words about our staff! We’re glad you enjoyed your stay. We look forward to welcoming you again
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Marketing, Hotel Management
Thank you for this 5/5 review. We look forward to welcoming you again soon.
by A verified traveler
Posted 15 Nov 2024
It was a very well maintained clean and quiet property
Also surrounded by the beautiful lake staff was very efficient and cooperative
Comment from Hotel Management
16 Nov 2024 by Marketing , Hotel Management
Thank you for your kind words about our hotel! We’re glad you enjoyed your stay. We look forward to welcoming you again
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Marketing, Hotel Management
Thank you for choosing to stay with us. We look forward to welcoming you again
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Marketing, Hotel Management
Thank you for this 5/5 review. We look forward to welcoming you again soon.
by A verified traveler
Posted 31 Oct 2024
Na
Comment from Hotel Management
1 Nov 2024 by Marketing, Hotel Management
Thank you for this 5/5 review. We look forward to welcoming you again soon.
by A verified traveler
Posted 27 Oct 2024
Rooms are first rate. Spacious, clean, well appointed. Hotel grounds and amenities the same.
The restaurant we ate at though was expensive and sub par. My steak wasn’t cooked properly and it also wasn’t the steak shown on the menu. My whole meal was like warm. My wife’s pasta was also only like warm. For the price I would expect the quality of the meal to be a lot higher.
I would stay at this hotel again but would avoid the food there at all cost. McDonald’s is a better option. At least their food is hot!
Comment from Hotel Management
28 Oct 2024 by Marketing , Hotel Management
Thank you for your feedback regarding your stay at JW Marriott. While we're glad to hear you enjoyed our rooms and amenities, I apologize for the dining experience you described; your comments will be addressed with our culinary team. We appreciate your insights and hope to welcome you back for a more enjoyable visit in the future.
by A verified traveler
Posted 27 Oct 2024
Went for a wellness break but spa is very limited. Massages were great but little else to do. Very limited rest area. Staff ok but expected more from a JW Marriott. Facility and location great but did not match my expectation
Comment from Hotel Management
28 Oct 2024 by Marketing, Hotel Management
Thank you for sharing your feedback regarding your recent wellness break at JW Marriott. While I’m glad to hear you enjoyed the massages and found our facility and location great, I apologize that the spa offerings did not meet your expectations. Your insights are invaluable, and we will take them into consideration as we work to enhance our guest experience.
by A verified traveler from Toronto
Posted 26 Oct 2024
Clean and nice just not ideal if you like hiking
Comment from Hotel Management
26 Oct 2024 by Marketing , Hotel Management
Thank you for choosing to stay with us. We look forward to welcoming you again
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Marketing , Hotel Management
Thank you for this 5/5 review. We look forward to welcoming you again soon.
