Ratings based on 427 Verified Reviews
2.2 Room cleanliness
2.8 Service & staff
2.4 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Nothing like what was advertised. Dirty, smelled bad, room was not what I booked. Run down and didn't feel safe. Run down area. Do not stay here!!
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
Hi, Larry! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa
by A verified traveler
Posted 25 Oct 2024
You get what you pay for !! I stopped here on my way to traverse because I needed to rest, but man this place is incredibly run down. The pictures are deceiving. I stayed there less than 6 hours to just sleep and I saw four roaches. The mattress was stained. I put my personal blankets I carried in my car on top of the bed because I was so grossed out !
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
We are sorry for the inconvenience, Carmen! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
by A verified traveler
Posted 24 Oct 2024
Everything
Comment from Hotel Management
25 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback. We apologize for any inconvenience you may have experienced during your stay. Your comments are important to us as we strive for continuous improvement. If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com. We look forward to serving you better in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 15 Oct 2024
In general, the entire facility appears shabby and poorly maintained. The place is operated with a minimal level of professionalism. I ended up being charged more than the Expedia listing indicated. The clerk at checkout said "it was computerized" and he couldn't do anything about it.
Comment from Hotel Management
15 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay with us. This is definitely not the level of service we strive to provide.
Our team is committed to maintaining high standards of cleanliness and professionalism, and we are disappointed to hear that we fell short in these areas. We will address the issues you mentioned and take immediate steps to improve the maintenance and overall experience at our facility.
Regarding the discrepancy in charges, we understand how frustrating this can be. We apologize for the confusion and inconvenience caused. Our team will investigate the matter and take necessary actions to ensure this does not happen again in the future.
If you would like further assistance or have more details to share, please email us at guestsupport.na@oyorooms.com. We value your feedback and appreciate the opportunity to make things right.
Thank you for your understanding.
Best regards,
Team OYO
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Lisa, Hotel Management
Hi, Alyssa! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa
by A verified traveler
Posted 11 Oct 2024
The hotel charge higher rates than the rates at the time of booking the Expedia. Hotel agreed to refund difference but it is not credited to my account even after 7 days.
Thanks
Arvind
Comment from Hotel Management
13 Oct 2024 by Author, Hotel Management
Dear Arvind,
Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced with the refund. Rest assured, our team is working diligently to resolve this issue for you. If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We appreciate your valuable suggestion and assure you that we will consider it to enhance our services. If there is anything we can do to make your next stay more enjoyable, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 6 Oct 2024
The hotel was good.... The area around the hotel was not good ... The staff was nice the feew I talked to anyway
Comment from Hotel Management
7 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We are glad to hear that you found the hotel to be good and our staff to be nice. However, we apologize for any inconvenience caused due to the area around the hotel.
If there is anything specific that you would like to bring to our attention or if you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
We value your feedback and hope to have another opportunity to welcome you back soon.
Warm regards,
Team OYO
by A verified traveler
Posted 5 Oct 2024
I booked this room for the same night because I had something come up and needed a room. 2 hours after paying for it, I go to check in and they told me they were full and didn't even give me my room. They did not give me my money back and there was no way to modify the booking because check in time was already over.
So they fully scammed me. They took my money and didnt let me stay. I had to go pay more money at another hotel where they actually let me stay.
Comment from Hotel Management
6 Oct 2024 by Author, Hotel Management
Dear Guest,
We apologize for the inconvenience you faced during your recent booking with us. This is definitely not the experience we want our guests to have. Please accept our sincere apologies for this miscommunication.
Our team is currently investigating the matter to ensure such incidents do not happen again. We understand the frustration caused by this situation and we assure you that we take your feedback seriously.
In order to assist you further with this issue, we kindly request you to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you with any further concerns or queries you may have.
Thank you for bringing this to our attention and allowing us an opportunity to improve. We hope you will give us another chance to serve you better in the future.
Warm regards,
Team OYO
