Ratings based on 978 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Good
by A verified traveler
Posted 26 Nov 2024
Will stay there again
by A verified traveler
Posted 26 Nov 2024
Parking is $45 a night. Per vehicle. The pool hotel is supposed to be heated. There is warm water that comes out of the jets, but the pool itself is cold. All the rooms are pet friendly. If you don’t mind having fur on your socks Then this is perfect for you. The hallways are cold because the air conditioner is on in the winter time. The staff is super. The hotel is clean for the most part. I did not enjoy paying $100 for parking for one night. Personal preference.
by A verified traveler
Posted 20 Nov 2024
Noisy, lots of construction inside and outside. Very short staffed. No indication on the booking that construction was going on.
Comment from Hotel Management
23 Nov 2024 by Alisa, Hotel Management
We apologize for the inconvenience of the construction that is taking place at the bank next door. We hope that you will come stay with us again in the future.
by A verified traveler
Posted 19 Nov 2024
I enjoyed my stay - it was a nice and clean hotel.
Comment from Hotel Management
19 Nov 2024 by Alisa, Hotel Management
Thank you for you great feedback. We appreciate you staying with us.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Amelia Schook , Hotel Management
Dear Justin,Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with us. Your positive feedback is truly appreciated and serves as a great motivation for our team.We hope to have the pleasure of welcoming you back to our hotel in the near future. Warm regards,Amelia SchookGuest Services Representative
by A verified traveler
Posted 15 Nov 2024
Love the location of this hotel. For my most recent visit the had several maintenance issues which affected my stay. But overall, great staff, great location.
Comment from Hotel Management
15 Nov 2024 by Alisa, Hotel Management
Thank you for your feedback, we are sorry to hear about the maintenance issues you had while staying with us. We appreciate you letting us know.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Alisa, Hotel Management
Thank you for you great feedback. We look forward to your next visit.
by A verified traveler from West Des Moines
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Alisa, Hotel Management
Thank you for your feedback, have a wonderful day.
by A verified traveler
Posted 12 Nov 2024
Toilet kept breaking down but they came at all hours to fix it
Comment from Hotel Management
12 Nov 2024 by Alisa, Hotel Management
We appreciate your feedback, and will look into this directly. Have a great day.
