Ratings based on 48 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Waco
Posted 3 Nov 2021
We only spent one night at the hotel as we were in transit. The room was well finished with a 4-poster bed. The room had an adjoining enclosed balcony area that made the room airy and cool. The reception and bar area were old world.
The grounds of the hotel could have been exceptional but required some cutting back and tidying (could be due to the time of year).
Comment from Hotel Management
4 Nov 2021 by Hotel Masia de Lacy, Hotel Management
Thank you for your kind words. We are honored to have hosted you and appreciate your rating. We will keep improving in order to offer the best experience to our guests.
by A verified traveler
Don’t understand the good reviews.
Posted 10 Sep 2021 on HotelsVery tired hotel. Staff pleasant enough but overall very poor stay. Served breakfast tray by guy who could have been anyone, no uniform just jeans and tee shirt. Room smelled of damp and in old poor condition although bedding and towels very clean. Would definitely not stay again. I don’t get the previous good reviews at all, which is the reason we chose it. The whole hotel seemed deserted no sign or a bar open or anything. It’s a shame. I’m sure it must have been lovely many years ago.
Comment from Hotel Management
10 Sep 2021 by Hotel Masia de Lacy, Hotel Management
The guy who served your breakfast was a waiter who had not yet changed because on mornings they prepare salons and change when lunch starts, and was just doing a favour to the recepcionist who at that moment was busy. The hotel was not deserted and the bar was open just had to ask. Sorry to hear your stay was not up to your standards, though fortunately most of our guest don't think the same way as you have pointed out.
by A verified traveler
Amazing huge rooms
Posted 14 Jun 2021 on HotelsLovely unique hotel great staff amazing rooms
Comment from Hotel Management
15 Jun 2021 by Hotel Masia de Lacy, Hotel Management
Muchas gracias por su visita, le agradecemos sus comentarios.
Aura
Directora Masia de Lacy
by A verified traveler
Posted 26 Oct 2020 on Hotels
Comment from Hotel Management
20 Nov 2020 by Aura Masia de Lacy, Hotel Management
Muchas gracias por su opinión, le agradecemos sus comentarios.
Aura
Masia de Lacy
by A verified traveler
Weather Foul, Hotel Perfect
Posted 21 Jan 2020 on HotelsWhen we arrived we were anxious about the proximity of the hotel to the AP7, fearing traffic noise but the sound insulation was wonderful. The room was beautifully decorated, the climate control excellent (weather was foul), the bed wonderfully comfortable and the hotel itself majestic. Best of all were the staff, who were welcoming and tremendously helpful, with the receptionist even emptying his own lunch bag to send us home with a bag full of delicious oranges at the end of our stay. The oranges left in our room by way of greeting were also a lovely touch. Our one small gripe was a charge for using the sauna which was not indicated on the Hotels.com listing.
Comment from Hotel Management
22 Jan 2020 by gracias, Hotel Management
Thank you very much for your comment.
by A verified traveler
Posted 4 Nov 2019 on Hotels
Convenient location for Valencia. Very relaxing and comfortable hotel. The staff could not do enough for us. Definition will come back.
by A verified traveler
Posted 30 Oct 2019 on Hotels
by A verified traveler
Posted 11 Oct 2019
Beautiful grounds with an excellent restaurant! You have your own patio looking out to the gardens, which I loved.
by A verified traveler
Posted 28 Sep 2019 on Hotels
Staff member closed my window on the ground floor from the outside at midnight as he walked past waking me up I was not impressed. Single room was far to small. Toilet to close to sink . So I upgraded to a much better sized room. Staff were friendly and I would stay again .
by A verified traveler from Chicago
Posted 3 Sep 2019
Absolutely wonderful hotel !!! Excellent in every way: service, rooms, restaurant... and all.
