Ratings based on 252 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024
I liked everything
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Hello Christiane,We are delighted to hear that you enjoyed your stay! If you ever find yourself in the area again, we would love the opportunity to host you once more.
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
24 Aug 2024 by Nick , Hotel Management
Thanks soo much for review
by A verified traveler
Posted 23 Aug 2024
Affordable, friendly staff, right in town so it's walking distance from food or convenience stores. 5 stars
Comment from Hotel Management
24 Aug 2024 by Nicke, Hotel Management
Thanks soo much for review
by A verified traveler
Posted 10 Aug 2024
Front desk is always very friendly
Comment from Hotel Management
11 Aug 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Kayl, for taking the time to write a review of your stay at the Red Roof Inn Muscle Shoals. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our receptionist.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Aug 2024
Very scary. The chain lock was ripped off the door so i was worried someone would bust into my room with my 5 yr old with me having no protection. No signs to where the ice machine was, so i had taken multiple trips up and down the stairs..went to use it the next morning and it was broken down. Alot of smokers definitely ruined it for me. Will make sure not to stop here again
Comment from Hotel Management
9 Aug 2024 by Manager, Hotel Management
Hello Mallory,I'm sorry to hear about your experiences during your stay. Your feedback is important, and we will address these concerns with our team to improve our services. If you have any further details to share, please contact our management directly. Thank you for bringing these issues to our attention.
by A verified traveler from Belleview
Posted 2 Aug 2024
Liked NOTHING. Dislikes, staff very unfriendly, room was disgusting, people just standing out by cars.
Comment from Hotel Management
2 Aug 2024 by Nick , Hotel Management
I don’t know Wht happen we are new owners we trying over best I just had done painting and still in process sorry to hear bad abt your stay I will inform my team too thanks
by A verified traveler
Posted 30 Jul 2024
No breakfast-pool out of service-washer out of service-staff not friendly
Comment from Hotel Management
1 Aug 2024 by Manager, Hotel Management
Hello Lebroncolon, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address these issues internally. Please reach out to management directly for further assistance.
by A verified traveler
Posted 19 Jun 2024
.
Comment from Hotel Management
20 Jun 2024 by Manager, Hotel Management
Hello LaDonna, We appreciate your feedback and will share your comments with our team for future improvement. If you would like to discuss your experience further, please don't hesitate to contact our management team directly. Thank you for staying with us.
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
28 Jun 2024 by Manager, Hotel Management
Hello Eric,We appreciate you choosing our hotel for your stay. If you have any additional comments or feedback, please feel free to reach out to us directly. We hope to welcome you back in the future for an even better experience.
by A verified traveler
Posted 31 May 2024 on Hotels
Comment from Hotel Management
2 Jun 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Katrina,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MUSCLE SHOALS and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
