Ratings based on 257 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
The pictures on line are misleading. The bathroom door appears to have been kicked in and the floor was filthy. A man told me at check in that I had to give a $100 cash deposit. I said I was going to call Expedia and he handed it back.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello david, We appreciate your feedback and are sorry to hear about your experience. Our team values transparency and strives to provide accurate representations online. Please note that the security deposit policy is communicated in advance. Your concerns will be shared with the relevant departments for improvements.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello William, We appreciate you taking the time to review your recent stay with us. If there were any specific aspects that did not meet your expectations, please feel free to reach out to us directly so we can address them effectively. We value your feedback and hope to welcome you back in the future for an improved experience.
by A verified traveler
Posted 29 Oct 2024
Amazing experience.
Comment from Hotel Management
1 Nov 2024 by Manager, Hotel Management
Hello Edgar,We are delighted to hear that you had an amazing experience during your stay with us. Your satisfaction is our top priority. We appreciate your positive feedback and hope to welcome you back in the future for another wonderful stay.
by A verified traveler
Posted 30 Sep 2024
Very disappointed
Comment from Hotel Management
3 Oct 2024 by Manager, Hotel Management
Hello Damaso Fabian, We're sorry to hear about your disappointment during your stay with us. Your feedback is valuable to us as we continually strive to improve our guests' experience. Please feel free to reach out to our management team to discuss your concerns further. We appreciate your feedback and hope to welcome you back in the future.
by A verified traveler
Posted 4 Sep 2024
I liked everything
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Hello Christiane,We are delighted to hear that you enjoyed your stay! If you ever find yourself in the area again, we would love the opportunity to host you once more.
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
24 Aug 2024 by Nick , Hotel Management
Thanks soo much for review
by A verified traveler
Posted 23 Aug 2024
Affordable, friendly staff, right in town so it's walking distance from food or convenience stores. 5 stars
Comment from Hotel Management
24 Aug 2024 by Nicke, Hotel Management
Thanks soo much for review
by A verified traveler
Posted 10 Aug 2024
Front desk is always very friendly
Comment from Hotel Management
11 Aug 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Kayl, for taking the time to write a review of your stay at the Red Roof Inn Muscle Shoals. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our receptionist.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Aug 2024
Very scary. The chain lock was ripped off the door so i was worried someone would bust into my room with my 5 yr old with me having no protection. No signs to where the ice machine was, so i had taken multiple trips up and down the stairs..went to use it the next morning and it was broken down. Alot of smokers definitely ruined it for me. Will make sure not to stop here again
Comment from Hotel Management
9 Aug 2024 by Manager, Hotel Management
Hello Mallory,I'm sorry to hear about your experiences during your stay. Your feedback is important, and we will address these concerns with our team to improve our services. If you have any further details to share, please contact our management directly. Thank you for bringing these issues to our attention.
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Manager, Hotel Management
Hello Julian, We're sorry to hear that your experience fell short of expectations. Please contact us to discuss any concerns you may have had during your stay so we can address them accordingly.
