Ratings based on 39 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2024
I liked the location. The pool and the gym in the rooftop.
But the hotel is very bad, dirty no toilteries and no hand towel and after my requests they gave me floor towel.
The breakfast buffet is poor no variety, very few dishes.
Comment from Hotel Management
21 Oct 2024 by Management Team , Hotel Management
Dear Valued Guest,Thank you for your feedback. We're glad you enjoyed the location and rooftop facilities. We apologize for the cleanliness issues and the inconvenience with the towels and toiletries. Our toiletries are available 24/7 upon request at reception, at present kindly note in room were are not providing hand towels for that we will inform management in this regard. Your comments on the breakfast buffet will be shared with our team for improvement.We appreciate your feedback and hope to offer you a better experience in the future.
by A verified traveler
Posted 17 Oct 2024
Not clean and no facilities at all, no toileteries or even hand towels.
I requested an iron , the second day they tooked back .
Comment from Hotel Management
21 Oct 2024 by Management Team, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback. We apologize for the inconvenience regarding the cleanliness and facilities. Currently, we do not provide hand towels, but we will update management to consider any possible changes. As for the iron, we provide it on request and collect it after use to ensure availability for other guests, but it can always be reordered upon request.We appreciate your comments and will work to improve your experience in the future.Warm regards,
by A verified traveler
Posted 5 Oct 2024
Was very nice stay, Rita was very helpful and very friendly...i recommend to anyone wish to travel to Muscat
Comment from Hotel Management
14 Oct 2024 by Subodh Kumar Guest Service Supervisor, Hotel Management
Dear Valued Guest, Thank you very much for sharing your feedback. We are delighted to know that you have found all our services and staff were up to your expectations. Looking forward to extend you a warm welcome in the near future. Kind regards
by A verified traveler
Not the cleanest for Business trip
Posted 9 May 2024 on HotelsNot the cleanest hotel, I have had a bad experience.
Comment from Hotel Management
10 May 2024 by Subodh Kumar | Guest Service Supervisor, Hotel Management
Dear Valued Guest, Thank you very much for sharing your feedback. We regret knowing that your stay was not upto your satisfaction. We have noticed your comments about specific areas. Please accept our sincere apologies for any inconvenience that might had occurred during the stay. Looking forward to extend you a warm welcome in the near future. Dear Valued Guest, Thank you very much for sharing your feedback. We regret knowing that your stay was not upto your satisfaction. We have noticed your comments about specific areas. Please accept our sincere apologies for any inconvenience that might had occurred during the stay. Looking forward to extend you a warm welcome in the near future. Kind regards Management
by A verified traveler
Excellent
Posted 3 May 2024 on HotelsExcellent Property. Value for money
Comment from Hotel Management
14 Oct 2024 by Subodh Kumar Guest Service Supervisor., Hotel Management
Dear Valued Guest, Thank you very much for sharing your feedback and precious recommendation. Looking forward to extending you a warm welcome back in the near future. Warm regards,
by A verified traveler
Posted 21 Dec 2023
Excellence!
Comment from Hotel Management
10 May 2024 by Subodh Kumar | Guest Service Supervisor, Hotel Management
Dear valued guest, Thank you very much for sharing your feedback and precious recommendation. Looking forward to extending you a warm welcome back in the near future. Kind Regards Management
by A verified traveler
Good place
Posted 23 Oct 2023 on HotelsI enjoyed my stay there. No complaints so far
Comment from Hotel Management
27 Oct 2023 by Mdo, Hotel Management
Thank you
by A verified traveler
Posted 2 Oct 2023
Comment from Hotel Management
27 Oct 2023 by MDO, Hotel Management
looking forward to welcome you back
by A verified traveler
Posted 25 Oct 2021
Not bad not the best
Comment from Hotel Management
4 Nov 2021 by Muscat Dunes Hotel Managed by Centara, Hotel Management
Dear Valued Guest,
Thank you very much for sharing your feedback. We look forward to welcome you back in the near future.
by A verified traveler
Posted 20 Dec 2020 on Hotels
