Ratings based on 276 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Sep 2024
Very few services staff . No response to customer calls and demands . The price is over rated compared to facilities
Comment from Hotel Management
15 Sep 2024 by Barcelo Mussanah Resort Team, Hotel Management
Dear Amal,Thank you for taking the time to share your feedback.We are sorry that your stay did not fully meet your expectations. We understand how important prompt service and high-quality amenities are to a pleasant stay. We strive to maintain a high standard of cleanliness and condition in all our rooms, and we apologize if we fell short in this instance. Our resort aims to provide excellent value, inclusive of access to our various facilities such as the Zayna Spa, Health Fitness Club, and multiple dining venues, and we regret if our pricing did not reflect the luxury experience we intend to offer.Moreover, we recognize the importance of a responsive service to guest inquiries and concerns. Your feedback is invaluable to us in ensuring that our guest service team upholds the efficiency and attentiveness that Barcelo Mussanah Resort is known for. We are reviewing your comments with our team to enhance our guest experience.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Barcelo Mussanah Resort Team
by A verified traveler
Posted 26 Aug 2024
Great service, and friendly staff
Comment from Hotel Management
27 Aug 2024 by Barcelo Mussanah Resort Team, Hotel Management
Dear George, Thank you very much for your kind feedback.Our dedicated team truly appreciates your kind words and recognition of their 5-star job. We look forward to welcoming you back for another memorable experience.Best wishes,Barcelo Mussanah Resort Team
by A verified traveler
Posted 20 Jun 2024 on Hotels
by A verified traveler
Posted 5 Mar 2024 on Hotels
by A verified traveler from Muscat
Posted 28 Jan 2024
I've been visiting this resort for many years since it was known as Millennium Mussanah Resort. The Hotel needs to be refurbished, the furniture is out of date and needs to be changed, Ceiling works to be done, AC to be changed/serviced...
Comment from Hotel Management
29 Jan 2024 by Barcelo Mussanah Resort Team, Hotel Management
Dear Mr. Jamal,Thank you for your review.We have taken note of your observations regarding the need for refurbishments and updates to our furnishings and air conditioning systems. While we continuously strive to maintain the highest standards, we appreciate your feedback as it helps us identify areas where we can further enhance our guest experience. Also , we are pleased to inform you that we will be undergoing a renovation and refurbishment for our resort very soon within the upcoming few months.We're glad to hear that you found our resort clean and that the service provided by our team met your expectations. It's also pleasing to know that our room amenities were to your satisfaction.Thank you for your continued patronage over the years; it is guests like you that help us grow and improve.We hope to welcome you back in the future. Best wishes,Barcelo Mussanah Resort Team
by A verified traveler
Posted 24 Sep 2023
The facilities and the bar was amazing, hospitality was great on the whole, thoroughly would recommend this for a beach holiday.
Comment from Hotel Management
27 Sep 2023 by Barcelo Mussanah Resort Team, Hotel Management
Dear Agam,Thank you for your positive feedback.We are delighted to hear that you enjoyed our facilities and the bar. Our team takes great pride in providing exceptional hospitality, and it is always rewarding to receive such positive feedback.We are also thrilled that you found our beachfront location perfect for your holiday.It is our pleasure to offer a wide range of amenities and services to ensure our guests have a memorable stay, and we are glad that you were able to take advantage of them. We hope that you had the opportunity to indulge in our diverse dining options and relax at the Zayna Spa and Health Fitness Club during your visit.We look forward to welcoming you back on a future occasion.Best regards,Barcelo Mussanah Resort Team
by A verified traveler
Posted 5 Jul 2023
Amazing second visit and will visit again… Lots to do with children and relaxing resort
Comment from Hotel Management
19 Jul 2023 by Barcelo Mussanah Resort Team, Hotel Management
Dear Abdul-Baasit, Thank you very much for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Furthermore, we are glad that the high standards we set ourselves met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Barcelo Mussanah Resort Team
by A verified traveler
Posted 21 Jun 2023
Good 👍
Comment from Hotel Management
24 Jun 2023 by Barcelo Mussanah Resort Team, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.The entire team look forward to welcoming you back for a future visit.Kind regards,Barcelo Mussanah Resort Team
by A verified traveler
Posted 24 Apr 2023
Very pleasant place from activities to pools.. 5 star kids loved it.. Essen really helped the kids play the badminton and zip like really appreciate his help.Also reception staff amazing.. breakfast and food all amazing
Comment from Hotel Management
25 Apr 2023 by Barcelo Mussanah Resort Team, Hotel Management
Dear Abdul-Baasit, Thank you very much for your kind feedback.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We look forward to welcoming you back for another memorable experience.Best wishes,Barcelo Mussanah Resort Team
by A verified traveler
Posted 21 Apr 2023
Excellent service and facilities!
Comment from Hotel Management
23 Apr 2023 by Barcelo Mussanah Resort Team, Hotel Management
Dear Giovani, Thank you very much for your kind feedback.We truly appreciate you choosing to stay with us. It is a pleasure to know that our team members and facilities exceeded your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Barcelo Mussanah Resort Team
