Ratings based on 655 Verified Reviews
3.3 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by LKerr, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 9 Dec 2024
Close to Brookgreens Garden
Comment from Hotel Management
10 Dec 2024 by LKerr, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 6 Dec 2024
The carpeted hallway near my room was gross. Not only very stained but looked like it hadn’t been vacuumed in a long time. Overall the hotel was not well maintained and felt dirty. There was also terrible road noise and hard to sleep because of it.
Comment from Hotel Management
10 Dec 2024 by LKerr, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We hope that you would come again. Have a great day!
by A verified traveler
Posted 2 Dec 2024
The parking lot and road into the hotel area were very rough and unwelcoming. The landscaping is obviously not a priority.
Comment from Hotel Management
5 Dec 2024 by LKerr, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are scheduled to begin renovations here soon. We hope that you would come again. Have a great day!
by A verified traveler
Posted 1 Dec 2024
The employee at the front desk was wonderful and accommodating when I expressed my concern.
The room was filthy and I believe had bed bugs, I didn't stay so I can't say for sure. The hotel smelled and was very rundown. I requested a refund and did not stay.
Comment from Hotel Management
5 Dec 2024 by LKerr, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are scheduled to begin renovations here soon. We hope that you would come again. Have a great day!
by A verified traveler from Highlands Ranch
Posted 17 Nov 2024
Small Room, shower stall needs repair.
Comment from Hotel Management
21 Nov 2024 by LKerr, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 15 Nov 2024
Overall very satisfied.
Breakfast was very Good.
Comment from Hotel Management
17 Nov 2024 by LKerr, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler from Hampstead
Posted 12 Nov 2024
This place needs a COMPLETE overhaul. It is extremely outdated, in disrepair, dirty and SMELLS awful. The only reason I'm not giving it a 1 start is because I've actually seen a hotel worse then this, once. If you are someone who likes a CLEAN, fresh smelling, comfortable hotel this is NOT the place. The front desk staff was ok & the bed was decently comfy. Everything else was less than desirable. We would never stay here again unless completely revamped. We did check the beds and did not see any bed bugs as others mentioned. As an additional heads up if you get the TWO ROOM SUITE like we did ONLY 1 of the ROOMS HAS A DOOR which was very problematic for us as two families staying in the suite.
Comment from Hotel Management
13 Nov 2024 by LKerr, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are scheduled to begin renovations here soon. We hope that you would come again. Have a great day!
by A verified traveler
Posted 4 Nov 2024
Good location ! Properly is in need of renovation
Comment from Hotel Management
7 Nov 2024 by LKerr, Hotel Management
Thank you for staying with us. We are due to begin renovations very soon. Thank you and come again.
by A verified traveler
Posted 4 Nov 2024
You should be ashamed ed to have your name on this property
Comment from Hotel Management
7 Nov 2024 by LKerr, Hotel Management
Thank you for staying with us. We apologize for not meeting your expectations. Please have an awesome day!
