Ratings based on 489 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Decent stay for the price
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 31 Oct 2024
I walked in the room, turned the light on and roaches were crawling on the wall
Comment from Hotel Management
11 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Issian, Thank you for taking the time to tell us about your stay at the Red Roof Inn Murray. I was saddened to read that your stay fell short of your expectations due to the lights not working and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Oct 2024
Not a good experience
Comment from Hotel Management
5 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Brendon,Thank you for taking the time to tell us about your experience at the RED ROOF INN MURRAY. You indicated that you did not have a good experience at our hotel. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Felicia, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MURRAY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Oct 2024
all and all it was a very pleasant stay, only problem was the toilet was not anchored and rocked back and forth. very irritating. reported it to desk but was still not repaired before i checked out. other than that it was a nice accommodation. would stay there again
Comment from Hotel Management
29 Oct 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you James, for taking the time to write a review of your stay at the Red Roof Inn Murray. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. However, our apologies for the toilet. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Oct 2024
In the process of renovating…rooms were really good, exterior was still a bit rough but it was a good stay!!
Comment from Hotel Management
28 Oct 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Leslie. The staff and I at the Red Roof Inn Murray appreciate your 4/5 score following your stay. I am happy that you appreciated our rooms. However, you stated that the exterior was still a bit rough. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Oct 2024
Saw 2 roches
Comment from Hotel Management
20 Oct 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Billy,I appreciate you sharing your feedback following your stay at the RED ROOF INN MURRAY. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Keyonlia,Thank you for completing out guest survey at our Red Roof Inn Murray. Our team at Red Roof appreciated your 4/5 score. In the future, please consider adding comments to your survey to let us know what prompted. On your next visit at Red Roof should you have any issues, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your 4/5 rating with us, Nicholas. Our staff at the Red Roof Inn Murray was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
