Ratings based on 150 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
by A verified traveler
Posted 18 Jul 2024
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by A verified traveler from Dorado
Posted 6 Jul 2024
by A verified traveler
Perfect in every way!
Posted 18 Jun 2024 on HotelsPerfect luxury if you want, peace, tranquility, superb service and wildlife and conservation on your doorstep.
by A verified traveler
Posted 18 Jun 2024 on Hotels
by A verified traveler
Best part of dubai
Posted 14 Apr 2024 on HotelsFor us Dubai was disappointing until we got to this resort. It was amazing. Incredible staff. Wonderful rooms and we got the basic one. Food was great. Service for food outside of the restaurant was slow but it’s slow travel. Activities were great. We wish we had booked for more than two days. It’s worth going to Dubai just for this resort.
Comment from Hotel Management
11 May 2024 by Mohamed Mansour, Front Office Manager., Hotel Management
Dear Phoi-Thi, thank you for your review and for experiencing Al Maha. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We hope to welcome you again soon.
by A verified traveler
Amazing!
Posted 28 Jul 2023 on HotelsOur family had an amazing experience at Al Maha. The facilities, food, service, and activities were all superb. We also were delighted to see numerous gazelle and oryx wandering in their natural habitat throughout the property.
Comment from Hotel Management
29 Jul 2023 by Mohamed Mansour Front Office Manager., Hotel Management
Dear Yung Hon, thank you for your review and for experiencing Al Maha. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We hope to welcome you again soon.
by A verified traveler
Posted 3 May 2023
Al maha is a treasure with its natural beauty, it’s staff is unbelievable and the restaurant is superb.
Looking forward to returning.
Comment from Hotel Management
4 May 2023 by Mohamed Mansour, Hotel Management
Dear John,On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay at the Al Maha, a Luxury Collection Desert Resort & Spa, Dubai.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.Once again, we appreciate you taking the time to share your feedback
by A verified traveler
Posted 10 Feb 2023 on Hotels
Comment from Hotel Management
11 Feb 2023 by Irfan , Hotel Management
Dear David,Thank you for your extremely generous review. More importantly thank you for your loyalty and for giving us the opportunity to look after you at Al Maha. We are thoroughly content to read that you experienced majority of our offerings and that your stay has been a memorable one. Our team is truly passionate about making "every" guest's visit unique and we hope to welcome you again in the near future. Thank you once again. Best regards,Irfan ShowckethFront Office manager
by A verified traveler
Really good hotel, but minor things happened
Posted 19 Jan 2023 on HotelsThe hotel room itself is really unique and private, and it had the most comfortable bed. You can see gazelles walking around. Also you can swim in your private pool while looking at the desert, while no one else can see you.
However I did have some problems during my trip. I booked the tour for the afternoon, and then it started raining. I tried to call and confirm, at first no one picked up my phone at front desk, then they did pick up but never followed up again. After my tour time passed I called again and complained to the manager, who treated the issue seriously and followed up with me in the room.
The manager also talked to me twice in the dining room with really nice attitude, and asked about if there is anything else he can do. I asked if I can have the brand of the mattress, and he asked the housekeeping manager to send me an email. I still have not received the email(I also sent a message from hotels.com and no reply)
Another thing is be careful that the lunch is only included once per day, which I did not know, so I was charged the second time. Wish they would have told me before the second lunch.
Overall I would recommend people to experience it at least once.
Comment from Hotel Management
22 Jan 2023 by Mohamed Mansour, Hotel Management
Dear Ms.Wang,thank you for your recent stay at Al Maha and valuable feedback.we are happy to hear you have enjoyed your recent stay at Al Maha, we all are looking forward to welcoming you back, sorry for the delay in sharing our Mattress details, its been shared with you through your registered email.we all are looking forward to welcoming you backBest RegardsMohamed Mansour
