Ratings based on 740 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
There was a man checking people in 11/23 in the late afternoon. He was not welcoming , he ran my card twice even though it said it went through , he never smiled or gave me any info . He handed me my card and sat down. I stood there waiting because I wasn’t sure that’s how this hotel welcomes there guests . He never said my room number, where the elevator was, when was breakfast . Nothing. Then I said is that it and he said yeah your done. It was so rude. I will never stay or recommend this hotel for that reason.
Comment from Hotel Management
24 Nov 2024 by Tom, Hotel Management
Thank you for staying with us and letting us know about your stay. I want to apologize for the inconvenience you experienced when you checked in. This will be addressed and taken care of. I want to thank you for bringing this to my attention.
by A verified traveler
Posted 24 Nov 2024
Amazing hotel and friendly staff
Comment from Hotel Management
24 Nov 2024 by Tom, Hotel Management
Thank you for staying with us and taking the time to rate your experience. I hope that if you are ever in the area again you will stop by. I also hope you have a wonderful upcoming holiday.
by A verified traveler
Posted 24 Nov 2024
Breakfast was a bit lacking. Beds and shower were good though.
Comment from Hotel Management
24 Nov 2024 by Tom, Hotel Management
Thank you for staying with us and taking the time to rate your experience. I hope this finds you well and that you have a wonderful upcoming holiday.
by A verified traveler
Posted 23 Nov 2024
Would stay there again
Comment from Hotel Management
23 Nov 2024 by Tom, Hotel Management
Thank you for staying with us and taking the time to rate your experience. I hope you have a wonderful upcoming holiday.
by A verified traveler
Posted 23 Nov 2024
I had to clean my own shower. And you cant buy any water in the hotel.
Comment from Hotel Management
23 Nov 2024 by Tom, Hotel Management
Thank you for staying with us and taking the time to rate your experience. I want to apologize for any inconveniences that you experienced while with us. I do hope this finds you well and that you have a wonderful holiday.
by A verified traveler
Posted 21 Nov 2024
No issues
Comment from Hotel Management
23 Nov 2024 by Tom, Hotel Management
Thank you for staying with us and taking the time to rate your experience. I am glad you enjoyed your stay. I hope that this finds you well and if you are in our area again, I hope you will join us for another night.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Tom, Hotel Management
Thank you for staying with us and taking the time to rate your experience. I am glad you enjoyed your stay. I hope that this finds you well and if you are in our area again, I hope you will join us for another night.
by A verified traveler
Posted 20 Nov 2024
This was a great place to stay overnight after a trip to a specialist at Vanderbilt. The hotel and room was very clean. I loved having kitchen amenities and had everything I needed to prepare my food. The breakfast in the morning was great and the hostess was very friendly. Would definitely stay here again.
Comment from Hotel Management
23 Nov 2024 by Tom, Hotel Management
Thank you for staying with us and taking the time to rate your experience. I am so glad that you enjoyed your stay, and I hope you will join us again. I hope you have a wonderful upcoming holiday.
by A verified traveler
Posted 18 Nov 2024
My son and I where in town for work and I was already in bed and my son was in the shower, The door comes open and a lady with a dog and dog food came into our room. The front desk had booked her into the same room and gave her a key to our room. Very dangerous for sure, She spilled dog food all over the floor. I called from desk, and it took over an hour someone to come and take care of it. They were not very helpful when they were the ones who made a mistake and gave her our room key. Didn't try to compensate or really apologize for their mistake. Had to call again for someone to come clean it up and they said well, cleaning staff is not here at this time. It was 9 pm, We had to get up the next morning at 4:30am. I had to go downstairs to see the manager because they didn't know there was dog food everywhere. I first person I spoke to failed to pass that on. I finally said do you not have a broom and dust pan? Finally someone came up and swept it up. They said they didn't show in the computer that that room was even occupied. Do not stay there!!
Comment from Hotel Management
23 Nov 2024 by Tom, Hotel Management
Thank you for staying with us and taking the time to rate your experience. I want to apologize for any inconvenience that you experienced.
by A verified traveler
Posted 17 Nov 2024
👍
Comment from Hotel Management
23 Nov 2024 by Tom, Hotel Management
Thank you for staying with us and taking the time to rate your experience. I am glad you enjoyed your stay. I hope that this finds you well and if you are in our area again, I hope you will join us for another night.
