Ratings based on 202 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
NA
by A verified traveler
Posted 14 Oct 2024
Very close to ferry station and middle of town
and reception was very kind. They also allowed me to check-in as early as 10 am because room was ready!
by A verified traveler
Posted 29 Sep 2024
by A verified traveler
Posted 22 Sep 2024
Very clean room and staff is very kind. Free breakfast but we did not have time to have breakfast because we need to catch the boat early .
by A verified traveler
Posted 15 Sep 2024
We arrived late, could not find the place. Kept getting hung up on after being told to check my email. I did not have access to email, and kept telling them that. Finally got someone to give us the code after buzzing the door over and over. Location is good, but thats about it. Bathroom was not in our room and would not lock. Kind of creepy.
Comment from Hotel Management
16 Sep 2024 by Hotel Al Soffiador, Hotel Management
Good morning,I think this review refers to another hotel, because this is what happened when you arrived:- you did not arrive late but at 4:00 pm. We were present at the reception, so you did not need the code to enter.- you never called us and nobody hung up on you, and asked you to check your email- the bathroom is in the room and the door has a working lock. All our rooms have a private bathroom in the room- the person at the reception was present, she welcomed you and gave you all the informations requested regarding the early morning transport to the Venice airport, in fact you left late in the night because you had an early morning flight the day after.
by A verified traveler
Posted 5 Sep 2024
Our flight was late so we arrived after the front desk was closed. They sent us a code to get in and our keys where waiting for us. The next morning breakfast was served in the lobby with warmes baked goods and fresh cafe. Friendly staff and helpful. Would like to stay longer.
by A verified traveler
Posted 14 Aug 2024 on Hotels
by A verified traveler
Posted 1 Aug 2024
great location on Murano, very close the the Murano Faro Actv stop. Decent sized room but very dated. wardrobe was unuseable due to mouse droppings inside that had gone moldy. no staff in hotel in the evenings and the attached bar and restraunt close at 5. Breakfast very basic ham cheese and 2 bread rolls and 1 croissant per person. first morning croissant had a hair baked into it and member of staff who had served us accused my wife of planting the hair that was baked into the pastry. overall a basic hotel with sub par service in an excellent location
by A verified traveler
Posted 29 Jul 2024
by A verified traveler
Posted 15 Jun 2024
