Ratings based on 522 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 20 Oct 2024
Excellent location and great staff
Comment from Hotel Management
23 Oct 2024 by Front Office Manager, Hotel Management
Dear Erica,Thank you very much for your review. We are pleased to hear that you loved our location and our staff and hope to welcome you soon again.Kind regards,Sebastian Reichel
by A verified traveler
Posted 17 Oct 2024
A lovely stay with welcoming staff.
Comment from Hotel Management
20 Oct 2024 by Front Office Manager, Hotel Management
Dear Joanne,Thank you very much for your review. We are pleased to hear, that you loved your stay and our staff and hope to welcome you back soon again.Kind regards,Sebastian Reichel
by A verified traveler
Posted 8 Oct 2024
by A verified traveler
Posted 7 Oct 2024
The rooms were good but the outside looked outdated.
Comment from Hotel Management
19 Oct 2024 by Front Office Manager, Hotel Management
Dear Clara,Thank you for your review. We are pleased to hear that you loved our rooms and sorry that the hotel looked dated. I can assure you that we are in the process of refurbishing our hotel regularely. We hope to welcome you soon again.Kind regards,Sebastian Reichel
by A verified traveler
Posted 3 Oct 2024
Room was very spacious! We got a last minute reservation and still got a very decent price
Comment from Hotel Management
19 Oct 2024 by Front Office Manager, Hotel Management
Dear Danilo,Thank you very much for your review. We are pleased to hear that you loved your stay and the space and hope to welcome you back soon again.Kind regards,Sebastian Reichel
by A verified traveler
Posted 1 Sep 2024
Tucked away area
Comment from Hotel Management
7 Sep 2024 by Front Office Manager, Hotel Management
Dear Shawn,Thank you very much for your review. We are glad to hear that you loved the secludedness of our hotel and hope to welcome you back soon again.Kind regards,Sebastian Reichel
by A verified traveler
Posted 30 Aug 2024
This is not a 4 star hotel… it’s barely a 3 star hotel… the cleaning team are trying to do their best but overall the facilities and the rooms are dated and old. The carpets are filthy in the rooms and there are cobwebs everywhere. A lot of dust on the lampshades and headboard.
Comment from Hotel Management
7 Sep 2024 by Front Office Manager, Hotel Management
Dear Nithiakalyani,Thank you very much for your feedback. We are sorry to hear that you got the impression that our hotel is dated and old. We will pass on your feedback in regards to our cleanliness to our housekeeping department. As for the rooms and facilities, half of them half already been upgraded and the other half ist being upgraded gradually. We hope you will visit us in the future again to enjoy these upgraded rooms. Thank you again for your feedback. Kind regards,Sebastian Reichel
by A verified traveler
Posted 19 Aug 2024
I want all of my Rilano hotel cost refunded. This hotel was included/marked with Air Conditioning filter.
There was no A/C and we did not sleep for 2 nights because the room was very hot. We stayed for 2 nights from August 16 in room 917. The hotel was not able to give us a room with A/C. Sleeping accomodation is the number 1 priority for a hotel to offer, especially for VIP guests
Comment from Hotel Management
23 Aug 2024 by Sebastian Reichel , Hotel Management
Dear Anna,First of all, thank you very much for taking the time to rate us! This is the only way we can learn from our mistakes and improve. We think it's a real shame that some things didn't seem to go as they should during your stay. Although all of our rooms in the superior and suite category offer A/C we are currently not offering this room feature in our standard rooms yet. We are currently in the proccess of installing the A/C for these categories as well. However, we always offer a complementary upgrade to a superior room with A/C if the guest notifies us about having been confirmed a room with A/C. It seems that we did not get the chance to offer you this upgrade after verifying your confirmation. We apologize for the inconvenience that you had. Our top priority is to ensure that our guests feel completely at ease with us. We are really sorry that this was not the case for you. But please give us a second chance chance to show you that we can do better. We would be delighted if we could get the chance to offer you a free upgrade for your next stay, to ensure you will be in a room with A/C. With the hope of being able to welcome you back soon, we say thank you for the review and best regards, Sebastian ReichelFront Office Manager
by A verified traveler
Posted 16 Aug 2024
