Ratings based on 799 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024 on Hotels
by A verified traveler
Bland experience
Posted 30 Jan 2024 on HotelsReception in the evening is very slow - felt short of staff. At the bar I have asked for a camomile tea they tried to charge me extra (you expect a tea to be complimentary especially as I had to wait 1 hr to get my room as the whole key system was down when I arrived at the evening to check in).
Comment from Hotel Management
31 Jan 2024 by Wencke Premer , Hotel Management
Dear Christian, I send you my best regards and thank you for taking the time to give us a review of your stay. Unfortunately, I had to realize that your stay, especially the first impression of our service, was not to your complete satisfaction. I am of course very sorry about this. During the main check-in times, there can unfortunately be some waiting times from time to time. In your case, we had a big problem with our room card coordination system, where we unfortunately have no other possibility to access another system, so we have to improvise quickly and use our flexibility 100%. That's why we accompanied every single guest to their room after check-in so that they could at least go to their room in peace. Please also apologize for the inconvenience regarding the statement of the bar. I will address this again in the meeting, that this should also have gone to Kolanz. I, or rather we, hope to be able to welcome you back soon so that we can show you our actual standard. Until then and of course beyond, we wish you all the best. With best regards, Wencke from the Rilano Hotel Munich
by A verified traveler
Posted 28 Jan 2024
by A verified traveler
Price of luxury hotel ,amenities of budget hotel
Posted 6 Dec 2023 on HotelsThe price we paid was too high for the amenities and facilities being provided ( don't get fooled by what shown in online portal). There was no hot water facilities in washroom considering its winter season. Even basic amenities like toiletries were missing and bedsheet wasn't change when we arrive as it was smelling bad.
Comment from Hotel Management
15 Jan 2024 by Wencke Premer , Hotel Management
Dear Guest, Thank you for taking the time to write your review and feedback. Unfortunately, I had to realize that your stay was not to your complete satisfaction. Due to a defective heating system that failed at short notice, we unfortunately had hot water problems, which were fixed immediately the next day by an external company. We apologize for the inconvenience. Of course, we are always in the process of making our guests a counter offer with a possible room exchange. Please pass on such information immediately to the reception so that we can take immediate action to provide you with the full service. We are there for you 24/7 so that you can contact us at any time. We hope to welcome you back soon to show you the actual standard of our hotel. Until then and of course beyond, we wish you all the best. With kind regards, Wencke from the Rilano Hotel Munich
by A verified traveler
Posted 7 Oct 2023 on Hotels
by A verified traveler
Posted 26 Sep 2023 on Hotels
area is good. very clean. close to the station.
Comment from Hotel Management
14 Nov 2023 by Wencke Premer , Hotel Management
Dear Guest, I am sending you autumn greetings from the Rilano Hotels Munich and thank you for taking the time to give us a review. I am very pleased to pass on your positive review to my team. Your review confirms our commitment to offering every guest the best possible service so that every guest feels "at home". The location of our hotel works in our favor, as we are only a few minutes' walk from the streetcar and the subway to get to the most beautiful places in Munich. Whether this is the Allianz Arena or the city center and the Olympic Park. We hope to welcome you back soon and wish you all the best until then. With autumn greetings, Wencke Premer Banquet Service Manager
by A verified traveler
Posted 24 Dec 2022
Friendly staff. Helpful in accommodating my wishes.
Comment from Hotel Management
3 Feb 2023 by Front Desk Team, Hotel Management
Dear Ms Christel, thank you for your valuable time to write a feedback.We are happy that you enjoyed your stay in our hotel.Until your next visit we wish you all the best. With best regards, your Rilano Team
by A verified traveler
Posted 5 Oct 2022 on Hotels
by A verified traveler
Posted 20 Jul 2022
by A verified traveler
Unsafe, construction, overcharged
Posted 18 May 2022 on HotelsThe lights in the hallway didn't work and they didn't fix them I was alone in the hallway every night using my phone to guide me.
They overcharged my husband 3 time's my initial booking cost. He didn't know but it was too late. Considering I had spent 3 nights there already it really soured the stay for me.
A male housekeeper entered my room while I was sleeping, despite the notice on the door and me yelling no. He still forced the lock as I had the safety lock on.
Receiption simply apologized. And then continued to charge me for a coffee to settle my nerves and overcharge
