Ratings based on 804 Verified Reviews

3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 2 Oct 2024
After checking in, they had my parents stay in tower one, which was mentioned to have AirConditioning. After arriving on our floor, the hallway was already hot as an oven. The room was the same. Turned the AC on and waited for hours to cool down. Didn’t work. Plus TV was broken as well. We went down and complaint about the AC. Then they said the AC for the whole tower was broken!! What!? They just said it had AC. So we asked for a room with AC and pointed us to this “newer” tower. It was working and decided to take it. But guess what… for extra cost of course…Watch out for their “upgrade” trick.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Jun 2024 on Ebookers
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Jun 2024 on Hotels
2 out of 5
by A verified traveler

Bland experience

Posted 30 Jan 2024 on Hotels
Reception in the evening is very slow - felt short of staff. At the bar I have asked for a camomile tea they tried to charge me extra (you expect a tea to be complimentary especially as I had to wait 1 hr to get my room as the whole key system was down when I arrived at the evening to check in).
Comment from Hotel Management
31 Jan 2024 by Wencke Premer , Hotel Management
Dear Christian, I send you my best regards and thank you for taking the time to give us a review of your stay. Unfortunately, I had to realize that your stay, especially the first impression of our service, was not to your complete satisfaction. I am of course very sorry about this. During the main check-in times, there can unfortunately be some waiting times from time to time. In your case, we had a big problem with our room card coordination system, where we unfortunately have no other possibility to access another system, so we have to improvise quickly and use our flexibility 100%. That's why we accompanied every single guest to their room after check-in so that they could at least go to their room in peace. Please also apologize for the inconvenience regarding the statement of the bar. I will address this again in the meeting, that this should also have gone to Kolanz. I, or rather we, hope to be able to welcome you back soon so that we can show you our actual standard. Until then and of course beyond, we wish you all the best. With best regards, Wencke from the Rilano Hotel Munich
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Jan 2024
1 out of 5
by A verified traveler

Price of luxury hotel ,amenities of budget hotel

Posted 6 Dec 2023 on Hotels
The price we paid was too high for the amenities and facilities being provided ( don't get fooled by what shown in online portal). There was no hot water facilities in washroom considering its winter season. Even basic amenities like toiletries were missing and bedsheet wasn't change when we arrive as it was smelling bad.
Comment from Hotel Management
15 Jan 2024 by Wencke Premer , Hotel Management
Dear Guest, Thank you for taking the time to write your review and feedback. Unfortunately, I had to realize that your stay was not to your complete satisfaction. Due to a defective heating system that failed at short notice, we unfortunately had hot water problems, which were fixed immediately the next day by an external company. We apologize for the inconvenience. Of course, we are always in the process of making our guests a counter offer with a possible room exchange. Please pass on such information immediately to the reception so that we can take immediate action to provide you with the full service. We are there for you 24/7 so that you can contact us at any time. We hope to welcome you back soon to show you the actual standard of our hotel. Until then and of course beyond, we wish you all the best. With kind regards, Wencke from the Rilano Hotel Munich
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Oct 2023 on Hotels
5 out of 5
by A verified traveler

Posted 26 Sep 2023 on Hotels
area is good. very clean. close to the station.
Comment from Hotel Management
14 Nov 2023 by Wencke Premer , Hotel Management
Dear Guest, I am sending you autumn greetings from the Rilano Hotels Munich and thank you for taking the time to give us a review. I am very pleased to pass on your positive review to my team. Your review confirms our commitment to offering every guest the best possible service so that every guest feels "at home". The location of our hotel works in our favor, as we are only a few minutes' walk from the streetcar and the subway to get to the most beautiful places in Munich. Whether this is the Allianz Arena or the city center and the Olympic Park. We hope to welcome you back soon and wish you all the best until then. With autumn greetings, Wencke Premer Banquet Service Manager
4 out of 5
by A verified traveler

Posted 24 Dec 2022
Friendly staff. Helpful in accommodating my wishes.
Comment from Hotel Management
3 Feb 2023 by Front Desk Team, Hotel Management
Dear Ms Christel, thank you for your valuable time to write a feedback.We are happy that you enjoyed your stay in our hotel.Until your next visit we wish you all the best. With best regards, your Rilano Team
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Oct 2022 on Hotels