Ratings based on 1,021 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Luisa from Novotel Munich Airport , Hotel Management
Dear Jared,Thank you! We're happy to hear you had a great stay. Looking forward to welcoming you back!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Luisa from Novotel Munich Airport , Hotel Management
Dear Scott, thank you for the fabulous review!
by A verified traveler
Posted 3 Nov 2024
Very clean, updated and convenient property. Check in and check out were really easy and very well organized. Room was perfect. Loved the Rituals products! Breakfast was amazing! My only criticism was that the in house restaurant left a lot to be desired. We were tired and didn’t want to leave but we saw the menu and it was not appealing at all, and judging by the reviews we made the right choice to go elsewhere.
Comment from Hotel Management
3 Nov 2024 by Luisa from Novotel Munich Airport , Hotel Management
Dear Kristen,Thank you for your fantastic feedback! We’re delighted to hear that you found our property clean, updated, and convenient, and that your check-in and check-out experiences were smooth. It’s great to know that you enjoyed your room and the Rituals products, as well as our breakfast offerings.Thank you for sharing your experience, and we hope to welcome you back for an even better stay in the future!
by A verified traveler
Posted 31 Oct 2024
Clean, convenient, and pleasant stay! Staff were responsive and helpful. Perfect location near airport and train station.
Comment from Hotel Management
3 Nov 2024 by Luisa from Novotel Munich Airport , Hotel Management
Dear guest,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed a clean, convenient, and pleasant stay with us. It’s great to know our team’s responsiveness and the hotel’s location near the airport and train station made your visit more comfortable. We look forward to welcoming you back for another seamless stay!
by A verified traveler
Posted 31 Oct 2024
There was only a small table and no chair, which made it difficult to do work.
Main restaurant seemed to be closed, so dinner was had in the bar / lobby area of the hotel which was quite busy. Menu in Flav restaurant was limited and seemed expensive, €28 for a burger.
Comment from Hotel Management
3 Nov 2024 by Luisa from Novotel Munich Airport , Hotel Management
Dear David,Thank you for your feedback. We’re sorry to hear that the room setup and dining options did not fully meet your needs. We’ll share your input with our team as we strive to improve our service. Thank you again for your comments, and we hope to make improvements for a better experience on your next visit.
by A verified traveler
Posted 30 Oct 2024
good
Comment from Hotel Management
30 Oct 2024 by Luisa from Novotel Munich Airport , Hotel Management
Dear Roman,thank you for the stunning review. We are looking forward to welcome you back soon.
by A verified traveler
Posted 29 Oct 2024
My husband and I had a wonderful time. Our stay was excellent …would recommend the hotel to everyone. Borys, one of the managers, was amazing!! I would definitely stay there again!
Comment from Hotel Management
30 Oct 2024 by Luisa from Novotel Munich Airport , Hotel Management
Dear Monika,Thank you so much for your lovely review! We’re thrilled to hear that you and your husband had such a wonderful time with us. It’s fantastic to know that Boris made a positive impression—he truly strives to create memorable experiences for our guests. We can’t wait to welcome you back on your next visit and appreciate your recommendation to others!
by A verified traveler
Posted 28 Oct 2024
Arrived at hotel earlier before normal check in. Told are room wasn't ready. Then told us accommodation was sold out Then told for an extra 60 euros we could have a room early. Then told us for the extra 60 we could only have a room with two single beds. Then said we looked like a nice tired couple and gave us the single bed room but only after trying to get us to join a prefered hotel club. Then tried to sell us two Breakfast coupons for 45 euros each. Once getting into the room a leg was broken on one of the beds !! Will never stay at a Noveltel Hotel again !!!
Comment from Hotel Management
30 Oct 2024 by Luisa from Novotel Munich Airport , Hotel Management
Dear Kimberlee,Thank you for your detailed feedback, and we’re genuinely sorry to hear about the challenges you faced during your stay. Your experience does not align with our standards, and we regret the series of issues you encountered, from the early check-in fees and room assignment to the sales pressure and room condition. Please know that we take these matters seriously and will address each one with our team to improve our guest experience. We apologize for not meeting your expectations and hope to regain your trust in the future. Safe travels wherever you choose to stay next.
by A verified traveler from Reigate
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Luisa vom Novotel Munich Airport , Hotel Management
Hallo Alexander,vielen Dank für dein großartiges Feedback. Es freut uns sehr, dass du einen angenehmen Aufenthalt hattest.
by A verified traveler
Posted 20 Oct 2024
Understanding where to get the shuttle from Munich airport to hotel was not easy.
Comment from Hotel Management
23 Oct 2024 by Luisa from Novotel Munich Airport , Hotel Management
Dear Claudio,thank you for your feedback. We will work on improving our signage and information to make it easier for our guests. We appreciate your input and hope to welcome you back for a smoother experience in the future!
