Ratings based on 793 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Very good
Comment from Hotel Management
5 Nov 2024 by Maria Pfaff, Hotel Management
Dear Guest,Thank you very much for the great review. We are pleased that you felt completely comfortable with us and that we were able to meet your expectations in all respects.We look forward to welcoming you back and wish you a nice time until then.Warm regards from MunichMaria PfaffGuest Relation
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Maria Pfaff, Hotel Management
Lieber Gast,vielen lieben Dank für die volle Punktzahl. Wir freuen uns, dass Sie mit allem rundum zufrieden waren und einen tollen Aufenthalt bei uns genießen konnten.Gerne heißen wir Sie wieder bei uns willkommen und wünschen Ihnen bis dahin eine schöen Zeit.Mit herzlichen Grüßen aus MünchenMaria PfaffGuest Relation
by A verified traveler
Posted 8 Sep 2024
First the hotel only has a shopping mall near it. Nothing else in walking distance.
Had a room service knock on my 2 days in a row with a Do Not Disturb sign on my door. The 2nd day I actually had maid open my door with a DND sign on my door. Spoke to front desk and the 3rd day we were not bothered.
Parking was great there and plenty of it. Easy in and out.
Comment from Hotel Management
9 Sep 2024 by Maria Pfaff, Hotel Management
Dear Guest,Thank you very much for the feedback after your stay in our house.We are pleased that you enjoyed your stay with us overall. We also regret that there was dissatisfaction in the room. Please be assured that it was not in our interest to upset you as a valued guest. We will discuss your issue with the appropriate people and assure you that this is not our standard.We would be happy if we could welcome you back despite everything.Warm regards from MunichMaria PfaffGuest Relation
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Maria Pfaff, Hotel Management
Dear Guest,Thank you for your review.We are pleased that you enjoyed your stay with us and that you felt comfortable with us.We would be happy to welcome you back and wish you a wonderful time until then.Warm regards from MunichMaria PfaffGuest Relation
by A verified traveler
Posted 29 Aug 2024 on Hotels
Comment from Hotel Management
9 Sep 2024 by Maria Pfaff, Hotel Management
Dear Guest,Thank you very much for your great review. We are pleased that you felt completely comfortable with us and that we were able to meet your expectations in all respects.We would be happy to welcome you back and wish you a wonderful time until then.Warm regards from MunichMaria PfaffGuest Relation
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Maria Pfaff, Hotel Management
Lieber Gast,vielen Dank für Ihre Bewertung. Wie wir Ihrer Bewertung entnehmen können, scheint es während Ihres Aufenthaltes zur Unzufriedenheit gekommen zu sein.Da es uns sehr am Herzen liegt, dass unsere Gäste das Haus zufrieden verlassen, würden wir gerne mehr darüber erfahren. Nur mit Ihrer Hilfe können wir unseren Service verbessern.Es würde uns freuen, wenn Sie uns eine zweite Chance geben und wir Sie wieder bei uns begrüßen dürfen.Mit herzlichen Grüßen aus MünchenMaria PfaffGuest Relation
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Maria Pfaff, Hotel Management
Lieber Gast,vielen Dank für Ihre Bewertung. Wie wir Ihrer Bewertung entnehmen können, scheint es Dinge gegeben zu haben, die zur Unzufriedenheit geführt haben.Seien Sie gewiss, dass es nicht in unserem Interesse war, Sie als geschätzten Gast zu verärgern. Da es uns sehr am Herzen liegt, dass unsere Gäste das haus zufrieden verlassen, würde es uns freuen, wenn Sie uns mehr darüber erzählen. Nur mit Ihrer Hilfe können wir unseren Service verbessern.Es würde uns freuen, wenn wir Sie trotz allem wieder bei uns begrüßen dürfen.Mit herzlichen Grüßen aus MünchenMaria PfaffGuest Relation
by A verified traveler from Dereham
Posted 13 Aug 2024
This hotel was a perfect stay for our weekend in Munich to see Adele. Easy to get to and from centre and also walkable to arena. Lovely, quiet and clean modern rooms. Friendly staff. Could not fault anything.
Comment from Hotel Management
26 Aug 2024 by Maria Pfaff, Hotel Management
Dear Guest,Thank you very much for the great review. We are pleased that you were able to enjoy a pleasant stay with us and that we were able to impress you with our services.We would be happy to share your praise with everyone and look forward to welcoming you back soon.Warm regards from MunichMaria PfaffGuest Relation
by A verified traveler
Posted 3 Aug 2024
Need upgrades
Comment from Hotel Management
26 Aug 2024 by Maria Pfaff, Hotel Management
Dear Guest,Thank you very much for your review. We are pleased that you enjoyed your stay with us. We also regret that you were not satisfied with the hotel's services. Please be assured that it was not in our interest to upset you as a valued guest. We would be very happy if we could welcome you back despite everything.Warm regards from MunichMaria PfaffGuest Relation
by A verified traveler
Posted 11 Jun 2024
The location is very convenient, near the shopping mall. The staff are very helpful and friendly.
Comment from Hotel Management
12 Jun 2024 by Maria Pfaff, Hotel Management
Dear Guest,Thank you for your review on Expedia.com. We are pleased that you were satisfied with the location of the hotel and that we were able to impress you with our friendly staff.We would be happy to share your feedback with everyone and look forward to welcoming you back soon.Warm regards from MunichMaria PfaffGuest Relation
