Ratings based on 622 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2023 on Hotels
by A verified traveler
Business trip with team of 10
Posted 12 May 2023 on HotelsClean enough, only to sleep, comfortable bed but pillows and paper thin. Ugly decor beyond belief. Reception desk understaffed yet working had to try make things happen.
In between highways between town and the Messe exposition. Ok location
by A verified traveler
Posted 13 Dec 2022
Overall was a good price per night
Comment from Hotel Management
26 Dec 2022 by Anastasiia Tsarenko, Hotel Management
Dear Maria,Thank you for taking the time to tell us about your experience at the Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Anastasiia Tsarenko,Front Office Manager
by A verified traveler
Posted 28 Nov 2022 on Orbitz
There is absolutely nothing in walking distance of this hotel other than (thankfully) an Italian restaurant next door. The hotel only serves breakfast, so only had dinners at the restaurant next door. Not even a store in walking distance. Paid a very high price for a low level of service, no amenities at all (not even shampoo) due to a trade show at the Messe. Was not worth the almost 300 euro per night!
by A verified traveler
Not such a great stay
Posted 16 Nov 2022 on HotelsNo staff on reception so had 30min queue in the Ibis next door, very basic albeit clean room with no soap in the bathroom, had to use shower gel to wash hands. Breakfast was okay, quite basic, staff pleasant but not enough coffee for number of guests so I missed out on that and still cost €15 which was too expensive given what was available .
by A verified traveler
Posted 19 Oct 2022 on Hotels
Comment from Hotel Management
20 Dec 2022 by Anastasiia Tsarenko, Hotel Management
Sehr geehrte Frau Andreea,wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im hotel.Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen.Mit herzlichen Grüßen
by A verified traveler
Posted 18 Oct 2022 on Hotels
Comment from Hotel Management
20 Dec 2022 by Anastasiia Tsarenko, Hotel Management
Dear Jeysson,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 3 Oct 2022
Difficult for non-English speaking travellers to navigate public transport. Perhaps a more comprehensive explanation at the hotel would be good.
Comment from Hotel Management
20 Dec 2022 by Anastasiia Tsarenko, Hotel Management
Dear Chris,We very much appreciate your comments regarding your stay at the hote}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are always ready to provide all information on reception by request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anastasiia Tsarenko,Front Office Manager
by A verified traveler
Posted 24 Sep 2022 on Hotels
Staff was friendly and helpful. The hotel was very clean. Mattress was comfortable but wish there was a sheet or blanket instead of just a comforter. Also the pillows were garbage.
Comment from Hotel Management
20 Dec 2022 by Anastasiia Tsarenko, Hotel Management
Dear Jonathan,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.In each room you can find blankets and sheets on the bed. We also can provide them extra if we have it available.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anastasiia Tsarenko,Front Office Manager
by A verified traveler
Posted 24 Sep 2022 on Hotels
Comment from Hotel Management
20 Dec 2022 by Anastasiia Tsarenko, Hotel Management
Sehr geehrter Herr Liam,wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im hotel die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung.Die Hotels der Marke brand setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern.Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen.Mit herzlichen GrüßenAnastasiia Tsarenko,Front Office Manager
