Ratings based on 965 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jul 2024
by A verified traveler
Posted 25 Jun 2024 on Hotels
by A verified traveler
Posted 5 Jun 2024
Staff were excellent. Helpful and available 24hrs. 400m walk from Sűdperlach station. Breakfasts were lavish, but expensive. Free sauna n gym available. Room lighting was terrible for reading.
Comment from Hotel Management
7 Jun 2024 by Reservierung, Hotel Management
Dear Terence,thank you so much for your good review!We hope we can welcome you soon again.
by A verified traveler
Ok hotel
Posted 15 May 2024 on HotelsNo air con working only one lift and 40min wait at check in
Comment from Hotel Management
7 Jun 2024 by Reservierung, Hotel Management
Dear Jonathan,Thanks for your review. Any feedback is very important to us. We are sorry that we could not fully meet your expectations.Your situation is an exception and does not meet our usual high standards. We therefore strive to ensure that this is resolved as quickly as possible and avoided in the future.We hope that you will give us another chance and visit us againWith best regardsReservation
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
2 May 2024 by Reservation, Hotel Management
Thank you for the good review!We are looking forward to welcome you soon again!Best regardsReservation
by A verified traveler
Posted 11 Apr 2024
Close to Train n bus station 20 min ride to centre . No supply of tissue paper n bottle of drinking water daily
Comment from Hotel Management
22 Apr 2024 by Reservierung, Hotel Management
Vielen Dank für Ihre Bewertung! Es freut uns zu hören, dass Sie zufrieden sind.
by A verified traveler
Posted 22 Mar 2024 on Hotels
Comment from Hotel Management
27 Mar 2024 by Your team of Mercure Hotel München Neuperlach Süd/, Hotel Management
Sehr geehrter Martin,vielen Dank, dass Sie sich die Zeit für ein Feedback zu unserem Hotel genommen haben.Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Hoffentlich sehen wir uns auch in der Zukunft wieder bei uns.Freundliche Grüße und alles Gute,Your team of Mercure Hotel München Neuperlach Süd/Ihr Team des Mercure Hotel München Neuperlach Süd
by A verified traveler
Posted 2 Feb 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Your team of Mercure Hotel München Neuperlach Süd/, Hotel Management
Sehr geehrte Christine,wir bedanken uns, dass Sie sich die Zeit für eine Bewertung genommen haben.Um unseren Service zukünftig weiter verbessern zu können, wäre es für uns von großer Hilfe, wenn Sie uns mitteilen, warum Sie unser Hotel nicht komplett überzeugen konnte. Wir freuen uns immer über konstruktive Kritik und bemühen uns, diese umzusetzen.Hoffentlich geben Sie uns in der Zukunft eine zweite Chance.Freundliche Grüße,Your team of Mercure Hotel München Neuperlach Süd/Ihr Team des Mercure Hotel München Neuperlach Süd
by A verified traveler
Posted 1 Jan 2024
Hotel facilities were shocking. Room lights, fridge, heating, plugs and the safe did not work.
Comment from Hotel Management
12 Jan 2024 by Your team of Mercure Hotel München Neuperlach Süd/, Hotel Management
Dear Sagar,Thank you for taking the time to share your review.We're glad to hear you appreciated our cleanliness standards, and we always strive to maintain a high level of service. It concerns us to hear about the issues you faced with room amenities. Our recent renovation in 2021 aimed to ensure all our facilities are in top condition, and we regret to hear that this was not reflected in your experience. We offer a 24-hour reception and encourage guests to report any malfunctions so we can resolve them promptly. Although we do not offer room service, we provide a variety of amenities and facilities such as a fitness center and a welcoming bar to enhance our guests' stays.We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Your team of Mercure Hotel München Neuperlach Süd/Ihr Team des Mercure Hotel München Neuperlach Süd
by A verified traveler
Posted 30 Aug 2023
Comment from Hotel Management
19 Sep 2023 by Stephan Seubert, General Manager, Hotel Management
Dear Ken,Our sincerest thanks for this positive review of your stay at our hotel.We are pleased that we were able to meet your expectations.We would love to welcome you back in the future. Very best wishes,Stephan Seubert, General Manager
