Ratings based on 982 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
Comfortable and great location for train station.
Comment from Hotel Management
23 Oct 2024 by Cluster Guest Relation Manager , Hotel Management
Dear James, Thank you very much for your great review. We are pleased that our fantastic location was convenient for you and we are looking forward to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler from Driftwood
Posted 18 Oct 2024
It was nice. We enjoyed our stay and was able to walk around and get the trains very easily.
Comment from Hotel Management
23 Oct 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Misty, Thank you for your feedback! We’re glad to hear you enjoyed your stay and found it easy to explore the area and access the trains. We hope to welcome you back on your next visit!Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 3 Oct 2024
Great place! Highly recommend.
Comment from Hotel Management
9 Oct 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Josue, We would like to thank you for your fantastic review as well as your high recommendation. We appreciate it very much and are pleased that you enjoyed a great time with us.We are looking forward to welcome you back again and wish you all the best until then.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler from Bellefonte
Posted 2 Oct 2024
Was great experience and so convenient.
Comment from Hotel Management
9 Oct 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Lara, thanks a lot for your amazing review of our hotel. It is great to see that you enjoyed a pleasant time with us and we would be delighted to be your host again on your next visit to Munich.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 30 Sep 2024
Lighting was not very good in the bedroom. Also I didn’t like the fact that the toilet was so close to the bed
Comment from Hotel Management
9 Oct 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Jamal, Thank you for your feedback. We're sorry to hear that the lighting in the bedroom didn't meet your expectations and that the layout of the bathroom was not to your liking. Your comments are valuable, and we'll take them into consideration as we continue to improve our guest experience. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Kind regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Stefani, Thanks a lot for being our guest and your feedback. We are pleased that you enjoyed your time in Munich and are looking forward to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 25 Sep 2024
Ok
Comment from Hotel Management
27 Sep 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Dean, Thank you for choosing our hotel for your stay in Munich and your feedback.We would be delighted to welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Cluster Guest Relation Manager , Hotel Management
Hallo Amelie, wir bedanken uns für Ihre tolle Bewertung. Es freut uns sehr, dass es Ihnen bei uns sehr gut gefallen hat und hoffen, Sie erneut begrüßen zu dürfen.Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 20 Sep 2024
Hotel is closed to central train station. Very convenient. Staffs are friendly and helpful.
Comment from Hotel Management
24 Sep 2024 by Cluster Guest Relation Manager , Hotel Management
Dear YUK KIT, Thank you very much for your great review and your stay with us. We are pleased that you enjoyed a pleasant time with us and that our staff left a positive impression on you.We are looking forward to your next stay and wish you all the bestKindest regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 17 Sep 2024
Hotel room was very hot and the air conditioning system was not working
