Ratings based on 140 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2024
Extremely friendly staff at front desk :)
Comment from Hotel Management
2 Oct 2024 by Alexander Kaufmann CEO, Hotel Management
Dear Anne, thank you for your lovely review. We look forward to welcoming you back at JAMS,Warm regards
by A verified traveler
Posted 28 Sep 2024
Jams Music Hotel is fantastic, quite, safe, and staff go beyond and above to ensure you have a meaningful stay.
Comment from Hotel Management
30 Sep 2024 by Alexander Kaufmann CEO, Hotel Management
Dear Orlando, many thanks for the great review. The entire team is very happy and looks forward to welcoming you back at JAMS. Warm regards
by A verified traveler
Posted 28 Sep 2024
We had a great time
Comment from Hotel Management
28 Sep 2024 by Alexander Kaufmann / CEO, Hotel Management
Thanks Dianne for the great review! We were very happy having you at JAMS!
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Alexander Kaufmann CEO, Hotel Management
Vielen Dank für die prima Bewertung! Herzliche Grüsse aus dem JAMS
by A verified traveler
Posted 11 Jul 2024 on Hotels
It was quite pricey but overall a good place to stay in Munich. Wished the record player had worked, asked for help but were told to wait until morning, sort of defeats the purpose of a boutique hotel themed around music to not be able to use this feature.
Comment from Hotel Management
12 Jul 2024 by Alexander Kaufmann CEO, Hotel Management
Hello,thank you for your excellent review.You're absolutely right and not to understand as we have players in reserve. I apologize and will make sure that this won't happen again. Thank you for the hint to improve our services. Hope to see you back at JAMSWarm regards
by A verified traveler
Posted 30 Jun 2024
Nice place and nice staff
Comment from Hotel Management
8 Jul 2024 by Alexander Kaufmann, Hotel Management
thank you for the nice review. We hope to welcoming you soon again at JAMSWarm regards
by A verified traveler
Posted 16 Jun 2024
Great location, facilities as expected with exception of air conditioning, didn’t work, reported it , not fixed and no feedback, one of the criteria I chose this hotel on so disappointing
Comment from Hotel Management
16 Jun 2024 by Alexander Kaufmann CEO, Hotel Management
Dear Richard, thank you for your review. We apologize if the temperature in your room couldn't be reduced. I will investigate why there was no feedback as we provide in such cases fan coils that work well. We hope to see you back at Jams and will invite you for an ice cold drink. Best regards
by A verified traveler
Hotel bar disturbed our sleep
Posted 15 Jun 2024 on HotelsI had a room that was directly above the bar. On Friday and Saturday nights, they have loud music playing. The receptionist said a law in Germany requires all bars to turn down the music at 10:00 but it didn’t matter. We could hear people and music very late. It disturbed me, my parents next door, and also my sister on a different floor. Also, the showers in all three rooms leaked a lot of water all over the floor. There was a puddle of standing water at least a foot long outside the shower. This wouldn't be much of a problem in a regular bathroom but the shower is right next to the bed and it got my suitcase wet.
Comment from Hotel Management
15 Jun 2024 by Alexander Kaufmann CEO, Hotel Management
Thank you for the feedback. We are sorry that you were disturbed by loud music. That should not have happened, and we apologize for it. Apparently, the bass was not turned down and the volume was not reduced after 11 p.m. I have given an immediate directive to address this. The showers will also be repaired today. Next time, drinks at the bar are on us! Warm regards
by A verified traveler
Posted 15 Jun 2024 on Hotels
Comment from Hotel Management
15 Jun 2024 by Alexander Kaufmann, Hotel Management
Thanks Jeffrey for the great review! Much appreciated. We're hoping to see soon back at JAMS
by A verified traveler
Posted 8 Jun 2024
A little bit out of the hussle and bustle but a great atmosphere
Comment from Hotel Management
14 Jun 2024 by Alexander Kaufmann CEO, Hotel Management
Dear Geoffrey,thanks for the nice review. Hope to see you back at JAMS soon. Warm regards
