Ratings based on 494 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
This property as well as one around the corner from it represents true Bavarian style. My room was very clean and comfortable. The entire staff was quite accommodating.
I had to ask the desk clerk, after I had searched for my room and couldn't find it to assist me. He did it with a smile and assisted with my luggage My German isn't very good, but with my translator app, we were able to communicate.
I LOVE this hotel and will stay here again when I return to Münich.
Comment from Hotel Management
18 Nov 2024 by Kerstin, Hotel Management
Dear Cynthia,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the true Bavarian style of our property and that your room was clean and comfortable. It’s great to know that our staff was able to assist you and make your stay more enjoyable, even with the language barrier. We always aim to make our guests feel at home, and it’s fantastic to hear we succeeded in that.We look forward to welcoming you back to Munich and to our hotel on your next visit. It would be a pleasure to have you stay with us again!With warm regards,Kerstin KöbkeAss. General Manager
by A verified traveler from Boise
Posted 26 Sep 2024
Great property, close to train station. Super easy to get downtown or to the airport. Like most places in Germany there's no air conditioning so maybe not a place to visit during hot times. Great breakfast and restaurant team. Staff very helpful.
Comment from Hotel Management
29 Sep 2024 by Mustafa Al-Dulaimi, Hotel Management
Dear Lee,Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay and found our property conveniently located near the train station. It’s great to know that you appreciated the breakfast and our restaurant team, as well as the helpfulness of our staff.We would like to clarify that air conditioning is available only in our premium rooms. We understand that this may be a concern during warmer months, and we encourage guests to consider this when making their reservations.We look forward to welcoming you back in the future!Kind regards,Mustafa Al-DulaimiFront Office Manager
by A verified traveler
Posted 17 Aug 2024
Very nice room, modern facilities and well decorated, beds were very comfortable after a long day. Hotel itself was very nicely decorated and staff were extremely helpful and social.
Comment from Hotel Management
24 Aug 2024 by Ali, Hotel Management
Dear Brandon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,CHC Martinshof
by A verified traveler
Posted 17 Aug 2024 on Hotels
No air condition, not clean, not welcoming service. I won’t be back that hotel
Comment from Hotel Management
24 Aug 2024 by Ali, Hotel Management
Dear guest,Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We apologize for the lack of air conditioning, cleanliness issues, and the service you received. Your comments are valuable to us, and we will take them into account as we work to improve our standards. We regret that we did not meet your needs this time, and we hope you will consider giving us another chance in the future.Sincerly,CHC Martinshof
by A verified traveler
Posted 18 Jun 2024
Easy check in & convenient location. Great breakfast
Comment from Hotel Management
3 Jul 2024 by Kerstin, Hotel Management
Dear Maximilian,thank you for your great review! We are happy that you had a good stay and we are looking forward to welcoming you back very soon.Kind regardsKerstin KöbkeAss. General Manager
by A verified traveler from Tel-Aviv
Posted 28 May 2024 on Orbitz
The property was in a nice area and the furnishes were nice and comfortable.
The problem is my room was very small and compact - very uncomfortable (on the 3rd floor as the rooftop blocked much of the space). Furthermore, there's no elevator! I had to walk back and forth 3 floors with my luggage! Of course, no one from the staff offered any help. I think that if you own a hotel with no elevator, it is reasonable to employ a bellboy. Finally, the room was not clean enough, as there was dust on the shelves.
Comment from Hotel Management
5 Jun 2024 by Mustafa Al-Dulaimi, Hotel Management
Dear Lior,Thank you for your feedback. We are glad to hear that you found the property to be in a nice area and that the furnishings were comfortable. However, we apologize for the inconvenience you experienced with the size of your room on the 3rd floor and the lack of an elevator. We understand that this made your stay uncomfortable, especially having to carry your luggage up and down the stairs without assistance from our staff. We appreciate your suggestion regarding employing a bellboy for such situations. Additionally, we apologize for the cleanliness issue in your room, as dust on the shelves is not acceptable. We will address these issues with our housekeeping team to ensure a better experience for our guests in the future. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to improve your experience if you choose to stay with us again.Kind regardsMustafa Al-DulaimiFront Office Manager
by A verified traveler
Posted 4 May 2024 on Hotels
Excellent stay. Friendly staff and brilliant breakfast.
Comment from Hotel Management
9 May 2024 by Mustafa Al-Dulaimi, Hotel Management
Dear Guest,Thank you for your feedback! We are delighted to hear that you had an excellent stay and enjoyed the friendly staff and brilliant breakfast. Your positive comments are greatly appreciated, and we hope to welcome you back for another wonderful experience in the future.Sincerely,Mustafa Al-DulaimiFront Office Manager
by A verified traveler
Reim hotel and restaurant
Posted 7 Mar 2024 on HotelsGreat stay (although very short) in this hotel within a short walk of the S-Bahn and bus stop to Munich Messe.
Wonderful meal in the hotel restaurant with great service.
Highly recommend.
Comment from Hotel Management
12 Mar 2024 by Mustafa Al-Dulaimi, Hotel Management
Dear Pete,We're thrilled to hear that you enjoyed your stay with us, even if it was short. It's wonderful to know that our location was convenient for your travel needs and that you had a great dining experience in our restaurant. Your recommendation means a lot to us. We hope to serve you again soon for a potentially longer stay!Sincerely,Mustafa Al-DulaimiFront Office Manager
by A verified traveler
Posted 14 Oct 2023
Had to spend $50.00 by taxi to get to hotel and another 50 to get back to train station. To far out of the way
by A verified traveler
Posted 13 Oct 2023
The breakfast servers were great, however, the front desk attendants were not really very friendly.
Otherwise the facility is great.
