Ratings based on 13 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Aug 2024
Was a great property. Easy stay and lovely staff
Comment from Hotel Management
29 Aug 2024 by Dewa, Hotel Management
Dear Max, Thank you for taking time to share your experience stay at The Double View Mansions Bali! It is very encouraging for us to know that overall, you had several delightful moments during your stay with us.We strives to provide best service to all our guests and make sure their stay will memorable with us. Should you have plan to visit Bali in the future, we're all very happy to welcoming you again. Thank you Warm regards, Dewa E-commerce
by A verified traveler
Posted 19 Jul 2024
They advertised as ocean view on their rooms but the rooms only had a construction view facing a big wall with blue tarp. I paid for our special day thinking it is an ocean view room per their class info on Expedia. Even though their room pictures did not show ocean, when the room desc says ocean side what would you think. I wasted my special day and money on this place. Felt scammed.
Comment from Hotel Management
31 Jul 2024 by Dewa, Hotel Management
Dear Rojarani, We thank to you for taking time to share your experience stay at The Double View Mansions Bali! We do apologize not able to live-up to your expectations and that some aspects of your stay have impaired your overall experience. As information, we have changed details information regarding the view of the room when the construction is on going, also the titled of the room is no longer mentioning the view of the room. Perhaps, this information is not really clear to the customers and we will bring to our concerned to avoid this confusion in the future.We strives to provide best service to all our guests and make sure their stay will memorable with us. Should you have plan to visit Bali in the future, we're all very happy to welcoming you again. Thank you Warm regards, Dewa E-commerce
by A verified traveler
my regular place.
Posted 17 Jun 2024 on HotelsThe rooms are clean and the staff are kind and friendly. The hotel is surrounded by nature and is quiet and peaceful. This has become my regular place to stay.
Comment from Hotel Management
18 Jun 2024 by Dewa, Hotel Management
Dear Teruki & Family, Thank you for taking time to share your experience stay at The Double View Mansions Bali! It is very encouraging for us to know that overall, you had several delightful moments during your stay. Also, we're very fortunate to welcoming you again during your holiday in Bali and definitely, will waits your next visit to our hotel Thank you Warm regards, Dewa E-commerce
by A verified traveler
Posted 9 Jan 2020 on Hotels
Comment from Hotel Management
11 Jan 2020 by Dewa, Hotel Management
Dear Valued Customers,
Warmest greetings from The Double View Mansions Bali and thank you very much for your visit and time to wrote us a review.
We strive to provide friendly service, comfortable and modern accommodation to all of our guest's. Happy to hear that your recent stay was a fabulous stay with great experience enhanced by our services. We will pass this great feedback to our team accordingly, to motivate them further to maintain an excellent service to all our guests.
Look forward to welcome you back here and also your Word of Mouth to colleagues and family.
Your sincerely,
Dewa
E-commerce
by A verified traveler
Posted 11 Sep 2019
We had a gorgeous suite, with a lot of amenities you dont find elsewhere in Canggu. The breakfasts was amazing each morning and so was the menu for dinner. The pool was clean and beautiful. One day I had a headache and the front reception was kind enough to give me some ibuprofen free if charge. Very hospitable staff. It was a wonderful experience. The only thing that was a tiny bit of a downfall was it was a bit outside of Canggu where we were spending most of our time.
Comment from Hotel Management
12 Oct 2019 by Maha , Hotel Management
Dear Our Valued Client,
Thank you so much for the review.
We are highly appreciate that you have enjoy the stay.
Hope to welcome you in the other future...
The DVM Team
by A verified traveler
Wonderful Staff!
Posted 23 Jan 2019 on HotelsNice, new hotel! The best part of this hotel is the awesome staff. They are super friendly and helpful. The restaurant has great food at reasonable prices and a fantastic pool right next to the restaurant. The only nice to have would be being closer to other restaurants and things to do. This hotel is kind of out of the way. But its only a short 5 minute walk to the beach, which is usually pretty empty due to the location. My first night there I got into an argument with a taxi driver that was trying to scam me. The security at the hotel had to come out and step in. So my advice would be to let the staff at the hotel call a driver for you as the taxi drivers in the area are dishonest and will try to take advantage of tourists. Other than that incident, I enjoyed my stay in Bali.
Comment from Hotel Management
26 Jan 2019 by Maha , Hotel Management
Thank you so much for your review.
We really appreciate your feedback.
Looking forward to welcoming you in the future soon...
Best Regards,
by A verified traveler
Very nice option for price
Posted 2 Jan 2019 on HotelsOverall good stay but it's not in the best location to get around, you have to have a car or scooter. They do not offer a shuttle service to the main part of town. Some nights you could hear loud music from another place which made it hard to sleep. If you stay in main building you can hear the guards & staff outside talking so recommend asking for room not in the main building above the office.
Comment from Hotel Management
9 Jan 2019 by arta, Hotel Management
Thank you to share your experience stay at The Double View Mansions Canggu, we appreciate your feedback
by A verified traveler from Amsterdam
Posted 13 Jan 2020
My partner and I communicated timely with staff to arrange an airport transfer upon arrival. This was also confirmed by e-mail. Flight details were provided but on the day of arrival, we had to wait 40 minutes until we were picked up. This is unacceptable for a 5-star establishment. The driver was apparently waiting at International Arrivals while we had a domestic flight. If hotel staff would've checked our flight details properly, they would have noticed that we flew from Jakarta to Den Pasar.
After checking in, one of the balcony doors was not closing. Considering that we stayed on the ground floor, we immediately informed the staff about it but they said that we had to wait until the next morning to have it fixed. We felt quite unsafe. Luckily we could move to another floor the next day but instead of offering some sort of compensation, we had to pay an additional fee to get the other room. It would have been a nice gesture to compensate us after we had to wait for 40 minutes for our airport transfer plus getting a room on the ground floor with a broken balcony door. Such a shame that management was not willing to meet us halfway. Hopefully they can learn from this.
The condo itself is amazing. You can really relax while you have an amazing view over the rice fields. The staff is attentive and super friendly. Overall, my partner and I enjoyed our stay despite the rocky start.
Comment from Hotel Management
16 Jan 2020 by Maha , Hotel Management
Dear Ms. Putri,
Thank you so much for the stayed with us.
We are really apologize for the bad experience happen. Regarding to your picked up, since we also have partnership with local community transport, that the driver who supposed to pick you at Domestic arrival, by mistake wait you at International arrival. We have already have meeting the community and our staffs to anticipate the same things happen again. And regarding your balcony, and the additional for the upgrade, we are really do apologize for the inconvenience. We have brief and communicate it with the related department, and make sure the same things won't happen again.
Really hope to welcome you back in the next future, and we always try to be better everyday.
Best Regards,
The DVM Management
by A verified traveler from Madrid
Posted 23 Sep 2019
Todo es maravilloso , la habitación con vistas al mar sencillamente perfecta. A un lado ves los campos de arroz y al otro el mar. Despertarse con los primeros rayos de sol y contemplar las vistas parecía de película. la comida italiana e indonesa riquísima y nada cara . El desayuno magnífico. Lo peor ha sido tener que marchar.
Comment from Hotel Management
2 Oct 2019 by Maha , Hotel Management
Dear Sergio Vazque,
Thank you so much for your stay, and we are highly appreciate to your review. Your input and comment is very important to us.
We do hope to welcome you back in the future.
Best Regards,
by A verified traveler
Posted 18 Sep 2019 on Hotels
Comment from Hotel Management
2 Oct 2019 by Maha , Hotel Management
Dear Abriheem,
We are very sorry, if our service did not match with your expectation.
Your response is highly appreciate, we promise to improve and do our best to welcoming you back in the future
Best Regards,
