Ratings based on 986 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,We're so glad you enjoyed your stay with us, We're always working to make your stay as smooth and enjoyable as possible.Thank you for taking the time to leave us this glowing review. We hope to see you again soon!Sincerely,Hotel Manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience with us. Your feedback means a lot, and we're glad we could meet your expectations. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager
by A verified traveler
Posted 8 Nov 2024
Took my son for a game day visit to Ball State and we stayed at this Super 8. It was clean, cozy, and quiet. Very nice! Staff was very friendly.
Comment from Hotel Management
8 Nov 2024 by Hotel Manager, Hotel Management
Dear Jeremy,Thank you for your feedback! We're so glad to hear that you and your son had a great stay at our hotel. It's wonderful that you found the hotel clean, cozy, and quiet, and that our staff made a positive impression. We hope to welcome you back for your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
Nice place for the money; wish they had some protein on their breakfast bar.
Comment from Hotel Management
8 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad you found the hotel a good value. We appreciate your suggestion about adding protein options to our breakfast bar and will definitely take it into consideration. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 18 Oct 2024
Negatives wont get approved
Comment from Hotel Management
25 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We’re glad you had a good stay overall. If you have specific negatives you’d like us to know about or that you believe should be addressed, please share. We strive to improve and appreciate your input!Sincerely, Hotel Manager
by A verified traveler
Posted 26 Sep 2024
I was on a work trip. The hotel was quiet and clean. The staff was accommodating and friendly. I will stay again when im in the area.
Comment from Hotel Management
25 Oct 2024 by Hotel Manager, Hotel Management
Dear Jason,Thank you for your positive feedback! We're pleased to hear that you found the hotel quiet and clean and that our staff made your stay enjoyable. We look forward to welcoming you back on your next work trip!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Sep 2024
It was okay , the city wasn't that great. The beds were horrible, not comfortable at all.
Comment from Hotel Management
26 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations, especially regarding the beds. Your comments are valuable, and we will address this issue to improve comfort for our guests. We hope you’ll consider staying with us again in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 12 Sep 2024
The other hotels look like garbage so this one is meh based on a grading curve. Sucks because Ball State should really invest in the area around its school as these moms and dads come to these hotels in support of games and their children.
Comment from Hotel Management
13 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.Sincerely,Hotel Manager
by A verified traveler
Posted 7 Sep 2024
The carpet is very dirty and it’s none smoking but people smoke indoors
Comment from Hotel Management
13 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest, We apologize for your disappointment with the cleanliness of the room. The housekeeping staff has been reprimanded and will have more focus on cleanliness in the future. We hope that you will give us another chance to earn your business.Sincerely, Hotel Manager
