Ratings based on 776 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
I have two bad experiences.
1. I was very thirsty and wanted to buy water from the reception late at night and all the receptionist said was she can’t accept card but cash. That’s weird, I have never experienced that in my life.
2. My reservation was for 3nights however I had an emergency and had to leave after the second night and wanted to see a possibility of refund since it was still 24hrs prior notice. I explained to the receptionist the situation, she told me nothing could be done with a straight face.
These experiences really frustrated my wife and I.
I loved the place but the services disappointed me.
Comment from Hotel Management
6 Jan 2025 by Hotel Manager , Hotel Management
Dear Guest,Thank you for sharing your experiences with us. We're truly sorry to hear about the frustrations you encountered regarding the late-night water purchase and your reservation issue. This is not the level of service we strive to provide. We appreciate your feedback and will address these concerns with our team to ensure improvements are made. We hope you'll consider staying with us again, as we would love the opportunity to provide you with a better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 31 Dec 2024
breakfest was terrible
Comment from Hotel Management
1 Jan 2025 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your feedback regarding our breakfast. We’re sorry to hear that it did not meet your expectations. Your comments are important to us, and we will be reviewing our breakfast offerings to make improvements.We appreciate your input and hope to provide a better experience during your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Dec 2024
Every thing was great!!! I will definitely return soon
Comment from Hotel Management
27 Dec 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your wonderful feedback! We’re so happy to hear that everything was great during your stay. We look forward to welcoming you back soon for another fantastic experience!Sincerely, Hotel Manager
by A verified traveler
Posted 17 Dec 2024
the front desk girl was rude I requested a down stair room not once I call a couple times and they said it was all set getthere no rm. my Husband almost fell going up stairs and down when we left, I have a bad back abd knee and had to climb the steps to carry everything we needed with no help. and then we had to pay 100.00 dollar desposit.
Comment from Hotel Management
17 Dec 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your experience. We're truly sorry to hear about the challenges you faced during your stay. We understand how frustrating it must have been to not have your request for a downstairs room honored, especially given your and your husband's health concerns. Your comfort and safety are important to us, and we regret that this was not reflected in your experience.Additionally, we apologize for any inconvenience caused by the deposit requirement and the behavior of our staff. This is not the level of service we aim to provide, and your feedback will be shared with the team to ensure improvements are made.We hope you'll give us another chance to better accommodate you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 17 Dec 2024
Away from all the buzz but still handy
Comment from Hotel Management
17 Dec 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your kind words! We're delighted you appreciated our peaceful location while still finding it convenient. We strive to offer the perfect balance for our guests, and it’s great to hear we met your expectations.We look forward to welcoming you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
10 Jan 2025 by Hotel manager, Hotel Management
Dear Manuel,Thank you so much for your excellent rating! We're thrilled to know that you had a great stay with us. We look forward to welcoming you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Nov 2024
Very good stay for the price. Breakfast was good; they had biscuits and gravy; a lot of places don't have any protein except milk for cereal. No waffles, though. The room was clean and well-appointed. The staff was friendly and helpful. As others have mentioned, the mattress was firm, which is good if you like that.
Comment from Hotel Management
22 Nov 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for sharing your feedback! We’re glad to hear that you had a very good stay and enjoyed the breakfast, especially the biscuits and gravy. We appreciate your kind words about the clean room and friendly staff. We hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 14 Nov 2024
Safe, clean and great location
Comment from Hotel Management
15 Nov 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for your kind review! We’re so glad to hear you felt safe, enjoyed the cleanliness, and appreciated our great location. We look forward to welcoming you back for another excellent stay!Sincerely, Hotel Manager
by A verified traveler from Muncie
Posted 11 Nov 2024
Was clean
Comment from Hotel Management
12 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your feedback! We're happy to hear that you found the hotel clean. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 7 Nov 2024
Just didn’t feel very safe to me. Also there is a $100 deposit that I was not aware of I almost didn’t have enough to cover it. But it left me without that $100 cause it still hasn’t been returned to my account. I didn’t realize that when i booked it that it was check in at 3pm the next day but luckily they let me stay
Comment from Hotel Management
8 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,We apologize for the concerns you had regarding safety and the deposit. Your feedback is important, and we will look into ways to improve communication about these fees upfront. We're glad we could accommodate your check-in, and we’ll follow up with our team to ensure the deposit issue is resolved promptly. Thank you for sharing your experience, and we hope to provide a better stay in the future.Sincerely, Hotel Manager
