Ratings based on 986 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Friendly staff
Comment from Hotel Management
25 Nov 2024 by Hotel Manager, Hotel Management
Dear Stephanie,Thank you for the 5-star review, Stephanie! We're thrilled to hear you had a positive experience with our friendly staff. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Nov 2024
The room was outdated, no hot water for showers, towel rack was obviously broken off previously in the shower, lamp shade missing, coffee pot did not work properly.
Comment from Hotel Management
20 Nov 2024 by Hotel Manager, Hotel Management
Dear Stephanie,Thank you for sharing your concerns. We apologize for the issues you experienced, including the outdated room and maintenance problems. Your feedback is important, and we’ll address these matters with our team to improve. We hope you’ll give us another chance to provide a better stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Johnnie,Thank you, Johnnie, for the 5-star rating! We're delighted you had a great experience and hope to welcome you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
The staff were decent and nice but the hotel smelled like an ashtray. The bathrooms are in ran down condition with rings of dirt around the tub.
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Dear Damari,Thank you for sharing your experience with us. While we're pleased that you found our staff friendly, we’re very sorry to hear about the cleanliness issues and smoke odor. Your feedback will be addressed with our team to ensure a more comfortable and fresh environment for our guests.Sincerely, Hotel Manager
by A verified traveler
Posted 31 Oct 2024
Was not pet friendly. Check in process extremely slow. I was only one in line. Seems like they were still learning how to check in people.
Comment from Hotel Management
31 Oct 2024 by Hotel Manager, Hotel Management
Dear Joseph,Thank you for your feedback. We apologize for the slow check-in experience and any inconvenience it caused. We are continually working to improve our processes and ensure efficient service. We're also sorry that our pet policy didn't meet your needs. We hope to have the chance to serve you better next time.Sincerely, Hotel Manager
by A verified traveler
Posted 30 Oct 2024
Room was nice, but bathroom was well worn; tub & sink look like they need replacement.
Comment from Hotel Management
30 Oct 2024 by Hotel Manager, Hotel Management
Dear Jeff,Thank you for your feedback! We’re glad to hear you enjoyed the room but are sorry to learn that the bathroom did not meet your expectations. Your comments about the tub and sink are valuable, and we will address this with our maintenance team. We hope to welcome you back for an improved stay!Sincerely, Hotel Manager
by A verified traveler from somerset
Posted 26 Oct 2024
Dirty, very low water pressure, noisy neighbors - staff said “ they are probably drinking” and we can’t do anything
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Lora,We apologize for the disappointing experience you had with cleanliness, water pressure, and noise disturbances. It’s concerning to hear about the response you received from our team, as we strive to handle guest issues professionally. Your feedback is valuable, and we’ll work to address these matters promptly. Thank you for letting us know.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Oct 2024
I stayed for a week and they wouldn’t change out bed linens and it was hard to get clean towels. Pool was shut down. People were sitting outside drinking about night. Felt unsafe.
Comment from Hotel Management
21 Oct 2024 by Hotel Manager, Hotel Management
Dear Joe,We sincerely apologize for the issues you experienced during your stay. The lack of housekeeping service, unavailable pool, and concerns about safety do not meet our standards. Your feedback will be addressed with the management team to ensure these matters are resolved. Thank you for sharing your experience, and we hope to improve should you give us another chance.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Oct 2024
I feel like the property was dirty and had a weird smell. We went to breakfast and there was literally nothing out. There was no orange juice and the coffee was cold. There was very little food
by A verified traveler
Posted 6 Oct 2024
Very low quality room. Trash can had leftover garbage with a used condom! Only waffles and cereal for free breakfast with luke warm coffee. Entire hotel had strong cleaner smell like trying to cover something. Will never stay here again!
Comment from Hotel Management
7 Oct 2024 by Hotel Manager, Hotel Management
Dear Kristina ,We sincerely apologize for your experience and the unacceptable conditions you encountered. This is not the standard we strive for, and your feedback will be addressed with our team immediately. Thank you for bringing these issues to our attention.Sincerely, Hotel Manager
