Ratings based on 982 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Hotel Manager, Hotel Management
Dear Jim,Thank you for your feedback, Jim. We're sorry to hear your experience fell short of expectations. Please feel free to share more details so we can address any concerns and work on improving for future guests. Your input is important to us.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Dec 2024
This hotel was trash and based on my experience here, I will never stay at a Baymont hotel again.
Comment from Hotel Management
16 Dec 2024 by Hotel Manager , Hotel Management
Dear David,We’re truly sorry to hear about your disappointing experience, David. Your feedback is important to us, and we’d like to understand more about what happened. Please feel free to reach out to us directly so we can address your concerns and work towards a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Dec 2024
When we first arived the front door was busted and taped which left us feeling uneasy. Then when we arived in our room we noticed the place haden't been mainteneced for quite some time. The cheesy looking toilet despencr was about to fall off the wall. The water spout on the tub was sticking about an inch from the wall, and the wall around the hot tub was seperating and coming apart. the sheets were old and looked dirty. The only redeaming thing about this room was the hot tub but evenit had stains on the bottom of it which left you unsure to get in. Not to mention the tile around it was so slick I fell and cut my foot on the sharp edges. Worse experiance of a hotel stay I ever had.
Comment from Hotel Management
12 Dec 2024 by Hotel Manager, Hotel Management
Dear Tina,Thank you for sharing your experience, Tina. We sincerely apologize for the issues you encountered during your stay. This is not the standard we strive for, and your feedback will be taken seriously to address these concerns with our maintenance and housekeeping teams. We truly appreciate you bringing this to our attention, and we hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 26 Nov 2024
Just another foreigner ran hotel with moldy rooms.
Comment from Hotel Management
28 Nov 2024 by Hotel Manager, Hotel Management
Dear Jacob,Thank you for your feedback. We’re sorry to hear about your concerns regarding the room condition. Providing a clean and comfortable stay is our priority, and we will address these issues promptly. Your comments are appreciated as we work to improve.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Nov 2024
Friendly staff
Comment from Hotel Management
25 Nov 2024 by Hotel Manager, Hotel Management
Dear Stephanie,Thank you for the 5-star review, Stephanie! We're thrilled to hear you had a positive experience with our friendly staff. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Nov 2024
The room was outdated, no hot water for showers, towel rack was obviously broken off previously in the shower, lamp shade missing, coffee pot did not work properly.
Comment from Hotel Management
20 Nov 2024 by Hotel Manager, Hotel Management
Dear Stephanie,Thank you for sharing your concerns. We apologize for the issues you experienced, including the outdated room and maintenance problems. Your feedback is important, and we’ll address these matters with our team to improve. We hope you’ll give us another chance to provide a better stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Johnnie,Thank you, Johnnie, for the 5-star rating! We're delighted you had a great experience and hope to welcome you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
The staff were decent and nice but the hotel smelled like an ashtray. The bathrooms are in ran down condition with rings of dirt around the tub.
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Dear Damari,Thank you for sharing your experience with us. While we're pleased that you found our staff friendly, we’re very sorry to hear about the cleanliness issues and smoke odor. Your feedback will be addressed with our team to ensure a more comfortable and fresh environment for our guests.Sincerely, Hotel Manager
by A verified traveler
Posted 31 Oct 2024
Was not pet friendly. Check in process extremely slow. I was only one in line. Seems like they were still learning how to check in people.
Comment from Hotel Management
31 Oct 2024 by Hotel Manager, Hotel Management
Dear Joseph,Thank you for your feedback. We apologize for the slow check-in experience and any inconvenience it caused. We are continually working to improve our processes and ensure efficient service. We're also sorry that our pet policy didn't meet your needs. We hope to have the chance to serve you better next time.Sincerely, Hotel Manager
by A verified traveler
Posted 30 Oct 2024
Room was nice, but bathroom was well worn; tub & sink look like they need replacement.
Comment from Hotel Management
30 Oct 2024 by Hotel Manager, Hotel Management
Dear Jeff,Thank you for your feedback! We’re glad to hear you enjoyed the room but are sorry to learn that the bathroom did not meet your expectations. Your comments about the tub and sink are valuable, and we will address this with our maintenance team. We hope to welcome you back for an improved stay!Sincerely, Hotel Manager
